General Services Manager
Be part of something greater.
- Job reference: SDX/TP/1159297/152921
- Location: Wales
- Job type: Full Time - 40 hours per week
- Salary: £32,500- £35,00 Per Annum Plus Sodexo Benefits
- Closing date: 02 February 2026
About the role
General Services Manager
Location: Narbeth, Wales SA67 8JD
Contract type: Permanent, 40 hours per week
Shift Pattern: Monday-Friday
Salary: £32,500-£35,000 per annum + Sodexo benefits
About the role
We are seeking a results‑driven General Services Manager to lead and develop our Cleaning, Facilities and related soft‑services operations. This role ensures high‑quality service delivery, compliance, customer satisfaction, and strong financial performance, while supporting team development and continuous improvement.
Key responsibilities
- Lead daily delivery of Cleaning and Facilities services, ensuring SLAs, quality standards and audit requirements are consistently achieved.
- Act as the principal point of contact for service managers, site representatives and stakeholders, building strong and collaborative relationships.
- Manage staffing levels, rotas, absence, and training to ensure adequate coverage across all service areas, including security.
- Ensure full compliance with Health & Safety, COSHH, client policies and statutory regulations.
- Oversee financial performance including budgets, ordering, stock control, invoice management and monthly reconciliation.
- Monitor service delivery daily, addressing any issues and implementing improvements to maintain high satisfaction levels.
- Recruit, induct, coach and develop staff, supporting performance, engagement and succession planning.
- Identify and support opportunities for organic growth and ongoing service enhancements.
About you
- Strong experience managing teams cleaning operations; wider Facilities Management knowledge welcomed.
- Strong Health & Safety Compliance and Safe behaviours
- Ability to develop successful client relationships and support contract retention.
- Excellent communication, negotiation and leadership skills, with a proven ability to lead teams through change.
- Confident working within compliance‑driven environments.
- Financially aware with experience managing budgets, productivity and cost control.
- Proficient in Microsoft Office.
- Relevant qualifications such as IOSH and Food Safety Level 3 are advantageous.
A little more about Sodexo
At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.
We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, SoTogether, Generations and Origins.
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KEY BENEFITS
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Advice and guidance
Get help with legal, financial, personal or work issues whenever you need it. -
Pension Plan
Save effectively for your future when you join the Sodexo Pension Plan. -
Wellbeing support
Unlimited access to online support for your mental health, 24/7. -
Generous leave
For holidays, care needs or major life events, we’ll help you rest and recharge. -
Discounts and savings
Enjoy great deals from leading retailers and use our Bike to Work scheme -
Virtual GP
24-hour access to video or phone consultations for you and your family.
Diversity, Equity and Inclusion
At our company, we believe in fostering a diverse and inclusive workplace where everyone has the opportunity to thrive. Roles at Sodexo are designed to empower individuals from all backgrounds. We are committed to creating an environment that values equity and supports the growth of all employees, ensuring that everyone can contribute to and benefit from our collective success.
Social Impact
Ever since we started, we’ve had a clear purpose – to do some good in our communities through helping people. Today, that purpose is still a huge part of who we are. And every one of our colleagues helps that happen.
We’re committed to volunteering our time, resources, skills and knowledge – more than 50% of colleagues contribute to thousands of volunteer hours every year. And our Charitable Foundation has now donated over £9 million to charities and good causes across the country.
Wales, United Kingdom, SA67 8JD
Register your interest
Join us at Sodexo and explore the exciting career opportunities we offer! Whether you're interested in hospitality, facilities management, or food services, we invite you to set up a profile and become part of our vibrant team.