General Services Lead
Be part of something greater.
- Job reference: SDX/TP/2240324/151774
- Location: London
- Job type: Full Time - 40 hours per week
- Salary: Up to £55,000 per annum
About the role
General Services Manager
Location: London
Salary: Up to £55,000 plus bonus
Hours: Monday to Friday
Role Purpose
The General Services Manager leads the delivery of IFM services at site level, ensuring operational excellence, contract compliance, and strong client relationships. The role oversees daily service delivery, drives business performance, manages financial outcomes, and leads a multi-disciplinary team to consistently high standards.
Key Responsibilities
Operational Delivery
- Oversee day-to-day service delivery across the site in line with contractual expectations.
- Act as the main escalation point for operational issues, ensuring timely resolution.
- Maintain site governance, ensuring KPIs, documentation, and reporting are accurate and consistent.
- Ensure all operations comply with statutory, safety, and contractual requirements.
- Drive continuous improvement, process standardisation, and best practice adoption.
Client & Stakeholder Management
- Build strong working relationships with MSD stakeholders, acting as a trusted site-level contact.
- Ensure effective communication, proactive issue management, and delivery of value-added solutions.
- Represent Sodexo collaboratively and reinforce professional behaviours across the site team.
People Leadership
- Lead, develop, and motivate a high-performing team with a focus on engagement and performance.
- Provide mentoring, support, and performance management for direct and indirect reports.
- Ensure teams understand goals, KPIs, and standards, and that resources are aligned to business needs.
Financial Management
- Manage site P&L, ensuring budgets, forecasts, and financial targets are met.
- Conduct regular financial reviews and implement action plans to address variances.
- Control operating costs and identify opportunities for savings and efficiency.
Compliance & Improvement
- Ensure full compliance with QSHE and all regulatory requirements.
- Lead root cause analyses and ensure timely CAPA completion.
- Support audits and maintain all required documentation and change control records.
- Introduce innovations, efficiencies, and service enhancements.
Key Outputs
- Safe, compliant, and consistent service delivery meeting agreed standards.
- Achieved KPIs, financial targets, and cost efficiencies.
- Effective governance, documentation, and audit readiness.
- Strong client satisfaction with evidence of added value and innovation.
- Engaged, high-performing, multi-skilled site team.
Person Specification
Essential
- Experience managing multi-disciplinary teams and site operations.
- Proven P&L management and strong financial understanding.
- Excellent communication, negotiation, and relationship-building skills.
- Ability to interpret complex commercial and operational information.
- Strong leadership with a track record of driving performance and change.
- High standards of safety, compliance, and operational discipline.
- Self-motivated, organised, and capable of managing multiple priorities.
- Good level of English for global stakeholder interactions.
Desirable
- Qualifications in Facilities Management, Engineering, Technical, or Business fields.
- Experience in pharmaceutical or blue-chip environments.
- Experience in Hard and Soft FM services.
Why Sodexo?
Working with Sodexo is more than a job; it’s a chance to be part of something greater.
Belong in a company and team that values you for you.
Act with purpose and have an impact through your everyday actions.
Thrive in your own way.
We also offer a range of perks, rewards and benefits for our colleagues and their families:
- Unlimited access to an online platform offering wellbeing support
- An extensive Employee Assistance Programme to help with everyday issues or life's larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeing
- Access to a 24hr virtual GP Service
- Sodexo Discounts Scheme, offering great deals 24/7 across popular big-brand retailers
- Save for your future by becoming a member of the Pension Plan
- Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools
- Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit
- Sodexo UK and Irelands enhanced benefits and leave policies
Ready to be part of something greater?
Feed our customers and we’ll fuel your career.
Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications
KEY BENEFITS
-
Advice and guidance
Get help with legal, financial, personal or work issues whenever you need it. -
Pension Plan
Save effectively for your future when you join the Sodexo Pension Plan. -
Wellbeing support
Unlimited access to online support for your mental health, 24/7. -
Generous leave
For holidays, care needs or major life events, we’ll help you rest and recharge. -
Discounts and savings
Enjoy great deals from leading retailers and use our Bike to Work scheme -
Virtual GP
24-hour access to video or phone consultations for you and your family.
Diversity, Equity and Inclusion
At our company, we believe in fostering a diverse and inclusive workplace where everyone has the opportunity to thrive. Roles at Sodexo are designed to empower individuals from all backgrounds. We are committed to creating an environment that values equity and supports the growth of all employees, ensuring that everyone can contribute to and benefit from our collective success.
Social Impact
Ever since we started, we’ve had a clear purpose – to do some good in our communities through helping people. Today, that purpose is still a huge part of who we are. And every one of our colleagues helps that happen.
We’re committed to volunteering our time, resources, skills and knowledge – more than 50% of colleagues contribute to thousands of volunteer hours every year. And our Charitable Foundation has now donated over £9 million to charities and good causes across the country.
London, Not specified, EC2M 6UR
Register your interest
Join us at Sodexo and explore the exciting career opportunities we offer! Whether you're interested in hospitality, facilities management, or food services, we invite you to set up a profile and become part of our vibrant team.