First Class Team Leader
Be part of something greater.
- Job reference: SDX/TP/1129452/152564
- Location: Cathay Pacific Lounge Terminal 3 Heathrow
- Job type: Full Time
- Salary: £14.50 per hour
- Closing date: 11 February 2026
About the role
About the Role
First Class Team Leader at
Cathay Pacific Terminal 3 Heathrow Airport
We’re experience makers
And food fanatics. And we’re hiring.
Our experiences are unique, and so are our people. Bring personality, your background and your desire for delighting others. In return we’ll give you all you need to thrive. Because at Sodexo Live! We’re so much more.
Be part of something greater.
What you'll do
- To greet and welcome customers
- To ensure that Service Standards and Procedures are always followed.
- To ensure all tables in dining area is set up according to Company’s high standard and agreed specification.
- To ensure that a ready supply of all service items is always available, liaising with Chefs and back of house staff to ensure a smooth, efficient service to our customers.
- To ensure tables are cleaned and always cleared.
- Train new and existing staff on customer service practices
- Resolve any issues or complaints from customers in a professional and efficient manner
- Inspect dining facilities and equipment for cleanliness and compliance with health and safety guidelines
What you'll bring
- Excellent understanding of dining etiquette and customer service principles
- Exceptional communication skills to effectively communicate and engage to guests
- Exceptional leadership skills to be able to motivate team members
- Ability to work in a fast paced environment and work under pressure maintaining a courteous approach
- Professional appearance and demeanour reflecting the high standards of the establishment
- Must be knowledgeable and about the food and beverage service
- Must have a keen “eye to detail”
- Must be able to multitask
Why Sodexo?
- 40 hours per week
- £14.50 per hour
- Many employee benefits, rewards and recognition.
KEY BENEFITS
-
Advice and guidance
Get help with legal, financial, personal or work issues whenever you need it. -
Pension Plan
Save effectively for your future when you join the Sodexo Pension Plan. -
Wellbeing support
Unlimited access to online support for your mental health, 24/7. -
Generous leave
For holidays, care needs or major life events, we’ll help you rest and recharge. -
Discounts and savings
Enjoy great deals from leading retailers and use our Bike to Work scheme -
Virtual GP
24-hour access to video or phone consultations for you and your family.
Diversity, Equity and Inclusion
At our company, we believe in fostering a diverse and inclusive workplace where everyone has the opportunity to thrive. Roles at Sodexo are designed to empower individuals from all backgrounds. We are committed to creating an environment that values equity and supports the growth of all employees, ensuring that everyone can contribute to and benefit from our collective success.
Social Impact
Ever since we started, we’ve had a clear purpose – to do some good in our communities through helping people. Today, that purpose is still a huge part of who we are. And every one of our colleagues helps that happen.
We’re committed to volunteering our time, resources, skills and knowledge – more than 50% of colleagues contribute to thousands of volunteer hours every year. And our Charitable Foundation has now donated over £9 million to charities and good causes across the country.
Cathay Pacific Lounge Terminal 3 Heathrow, United Kingdom, TW6 2GW
Register your interest
Join us at Sodexo and explore the exciting career opportunities we offer! Whether you're interested in hospitality, facilities management, or food services, we invite you to set up a profile and become part of our vibrant team.