HR Services Manager
Job Introduction
A fantastic opportunity to join one of the world’s leading Facilities Management companies. The HR Services Manager will take responsibility for the management of the day to day performance and service delivery of HR Helpdesk and HR Administration operations within the HR Shared Service Centre.
Role Responsibility
Key Responsibilities:
- Manage provision of HR query handling service for lifecycle, employee relations, compensation and benefits, learning & development and other services.
- Manage provision of volume routine lifecycle HR administration and case management service delivery to the business, providing accurate, efficient and consistent administrative support within HR Service Centre SLAs.
- Manage the service delivery of high quality support for employee communications, TUPE data gathering, mobilisation support and change projects.
- Manage and maintain provision of high quality support to Central HR Advisory teams, in the delivery of HR calendar events such as: Pay and Bonus Review, Performance Development Reviews (PDRs), Employee Engagement Surveys.
- Liaise closely with other HR Service Centre Managers to ensure HR Shared Service Centre is effectively resourced ensuring optimal performance, continuous service delivery and devise strategies to make improvements to service delivery. Direct resource planning, recruitment, succession planning and rotation of staff.
- Utilise technology to improve service delivery and overall customer service ensuring feedback / customer satisfaction is measured and monitored.
- Identify and provide recommendations for the implementation of new services and processes for HR Helpdesk and Administration to Director of HR Shared Service Centre.
The Ideal Candidate
Experience required:
- Experience of managing a HR Shared Service Centre or sizeable HR Administrative function within a complex or diverse commercial organisation.
- Proven understanding of HR Shared Service management and operations.
- HR Generalist with solid knowledge of theory and best practice of HR policies, processes and practices with the ability to quickly identify ER issues.
- Keeps up to date with the latest trends and best practices used in the provision of HR services.
- Strong leadership and motivational people management skills.
- Coaching, counselling and performance management skills
- Good knowledge of Customer Service Management technology and SAP HR
- Good understanding of HR/Payroll interfaces
- Experience of TUPE transfers
- CIPD qualified or equivalent or qualified by experience
Package Description
£Competitive plus bonus and excellent benefits
About the Company
In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,300 locations in the corporate, healthcare, education, leisure, defence and justice sectors.
With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.
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