Front of House Team Leader
Please Note: The application deadline for this job has now passed.
Job Introduction
This is a fantastic opportunity to develop your career within a word class front of house operation. With exceptional experience and customer focussed attitude you will oversee the Front of House team to deliver a high quality service.
Role Responsibility
- Support the Front of House Manager to deliver a quality front of house operation to building occupants, clients and visitors, ensuring they receive the ultimate customer experience.
- Lead, develop and inspire the team to proactively coordinate the front of house services including reception, client meeting suite, visitor lounge/waiting spaces, switchboard services, concierge, meeting room reservations and other associated services
- Assist in the planning, coordination and successful implementation all internal events and conferences.
- Ensure service is delivered to a 5 star standard as per service level agreement, Company policy and current legislation.
- Establish and maintain satisfactory relationships with individuals at all levels within the Company and the Client organisation.
- Implement and maintain the Statutory and Company standards of hygiene, health and safety and take any action as is necessary.
The Ideal Candidate
- Previous experience in a similar role, ideally within a blue chip organisation or prestige environments such as 4/5 star hotels with a strong focus on service excellence.
- Good understanding and experience of ensuring focus is on individual customer requirements and care whilst meeting required service levels.
- Strong leadership and coaching skills, with full understanding of personnel policies and performance development review processes
- Great Attention to detail, organisational skills and ‘can do’ attitude
- Exceptional communication skills, capable of conversing with people of all levels
About the Company
In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,300 locations in the corporate, healthcare, education, leisure, defence and justice sectors.
With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.
