Technical Assistant

To be responsible for scheduling of work within the specified details of the contract

Direct the work of staff to enforce statutory, Company, Client compliance to health, safety and standards

To control and manage the in-house tracking with regard to service task scheduling, in-putting of tasks done and monitoring outstanding works

To accept, log and allocate all requests for assistance and repair to ensure a speedy and diligent response to repairs in compliance with the rectification periods as laid down in the specification

To log and monitor all specialist sub-contractors visits to ensure total compliance with their contract responsibilities, such that minimal disruption is caused, compliance is maintained and all relevant documentation is kept up to date

To manage the CAFM system to ensure that service tasks and requests are not delayed by the lack of resources.  Within this system, periodic tasks, procedures and prioritisation of tasks are to be agreed.

To prepare weekly and monthly reports on subcontractors performance, calls and response rates and any other management information request

To prepare such additional information with regard to the contract performance or other aspects as may be required by the Client

To maintain accurate, up-to-date personnel records for all staff and subcontractors as laid down in the Unit HR Manual and in line with the Data Protection Act.  To keep records of any disciplinary issues and keep the management team informed of these

To monitor the performance of staff and monitor absence stats, keeping the General Services Managers informed of these

To take all necessary steps to ensure maximum security of confidential client or Company information and any other areas under the control of Sodexo

To co-ordinate and organise such statutory testing and periodic tasks as may be required or as necessary

To prepare such information as is required for the monthly meetings and the quarterly contract reviews

To complete and up-date the record system and to ensure that all records are maintained

To analyse complaints and call-outs so as to effect alterations and amendments to minimise failures

To have regular contact with the management team and to produce any reports as necessary pertaining to the current service or events

To be available to produce all billing back-up for the hospitality work/mailroom billing completed throughout the client sites and manage the request system

To assist where necessary the completion of all orders for materials, stationery, uniforms or other necessary products such that tasks are not delayed by a lack of resources

To facilitate minutes for meetings, produce typed minutes and circulate to the appropriate parties

To ensure full filing management is adhered to so as to maintain the retention requirements of the Company and adhere to all legislative requirements

To assist with all general enquiries and covering for periods of absence and general assistance for the technical services team

To report and to take action about customer and client complaints or compliments: to reduce the former and increase the latter

To maintain accurate records for all tasks completed, liaising direct with sub-contractors to instruct on jobs necessary or to provide information and to maintain all Sodexo correspondence including but not limited to the client systems and published reports