Cleaning Manager
Job Introduction
- To plan, organise and coordinate all cleaning activity
- To ensure standards of service detailed in the service level agreement and within the schedules of the contractual terms and conditions are achieved, maintained and developed
- To provide effective delivery of cleaning services to the client organisation
Role Responsibility
You will provide leadership and clear direction on all aspects of cleaning services in your business area, operational and people, ensuring your own team, deliver on business objectives.
You will support in the delivery of the people plan and on the back of this, develop future capability of your front line cleaning teams.
You are responsible for the recruitment, induction and development of your employees and will manage the performance of your team.
You are responsible for driving all aspects of service excellence across your cleaning services including brand integrity, quality, compliance, Sodexo’s corporate social responsibility and service standards.
You must ensure that you and your team work to recognised and expected standards ensuring the offer is meeting the customer’s needs.
You are accountable for full compliance and understanding of all company risk, reporting and governance processes.
You are accountable for cleaning stock, equipment and assets and as such are responsible for self and business area adherence to all stock company procedural compliance.
You are accountable for the financial delivery and performance of cleaning services in line with annual budgets.
You are responsible for overseeing cleaning services and managing its compliance with legal, regulatory and company requirements including the quality management system (QMS).
You will ensure robust health and safety procedures are implemented, reviewed and reported on a regular basis.
You will ensure all cleaning schedules are efficient and regularly monitored to deliver to client requirements, managing rosters and the allocation of work schedules accordingly.
The Ideal Candidate
Essential
- Demonstrate experience of working in a similar role within the service industry at a comparable level in a company
- Good numerical and communication skills, must be able to demonstrate effective verbal and written communication
- Management knowledge of health & safety
- Able to work on own initiative within a team environment
- Able to demonstrate working knowledge of MS Office (Word, Excel and Outlook)
- Able to demonstrate attention to detail and adherence to standards
- British Institute of Cleaning Standards
- Knowledge of external cleaning developments and innovations
Desirable
- IOSH qualification or equivalent
- Proven experience of managing client relationships
- Proven track record of leading, managing and developing a team
- Experience of working in a military environment
- Full UK driving licence
About the Company
Sodexo UK & Ireland employs around 36,000 people and delivers On-site Service Solutions to clients at over 2,300 locations including offices, hospitals, schools, defence sites, prisons, sporting events and visitor attractions. Sodexo is committed to safeguarding and promoting the welfare of children and vulnerable adults. All roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Criminal Records Bureau (UK) and/ or Disclosure Scotland (Scotland)