Business Support Operative

Job Introduction

We currently have an opportunity for a dedicated and hardworking Business Support Operative. This is a great opportunity for a customer focused individual to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression.

Role Responsibility

To provide security services to site ensuring all statutory compliances are met and adhered to.

To ensure professional service is delivered to client.

To ensure operation of security role on site adheres to all mandatory and client KPI requirements.

To address any and all security concerns on site in line with client and company expectations and in accordance with training and written assignment instructions.

• To be professional, pleasant, friendly, courteous and helpful at all times whilst carrying out duties to the highest standard.
• To ensure exemplary standards in personal grooming, adhering to uniform standards at all times.
• To deal efficiently and effectively with emergencies, including fire and bomb scares ensuring all customers are kept fully informed at all times.
• Provide assistance to third party contractors and visitors to site ensuring site policies and procedures are adhered to.
• To ensure all site documentation is completed in an accurate and timely manner.
• To ensure effective hand over’s with team, making sure all key messages are passed on to following shift.
• To liaise closely with statutory authorities dealing with incidents and to provision of information.
•  Maintain continuous monitoring of site radio systems adhering to radio system procedure at all times.
• Diligent monitoring and completion of site records/reference material including H&S documents, Assignment Instructions, Incident Forms and Site Occurrence Book.
• To provide regular liaison and timely feedback to site management team on all aspects of security operations and service delivery, implementing effective solutions and corrective actions to enhance the service.
• Undertake any other reasonable duties required to meet the needs of the business.
• Ensure a timely response to any security concerns or events.
• To develop excellent working relationships with on site customers.
• To learn all other frontline roles on site to enable additional services to be covered where need arises.
• To engage fully in the ‘one team’ ethos.
• Provide basic cleaning duties over night if required or requested by management / colleagues
• To provide support in desk drops, poster and media management around the floors
• To ensure all customer and employee areas are set up and ready for business to be conducted the next day.
• Meeting room checks after hours including re-setting of furniture and removal of rubbish
• To be an initial contact for all visitors entering the floors and to provide an exemplary welcome at all times.
• To deal with customer complaints and queries, seeking a resolve as soon as possible.
• To escalate any concerns or complaints as deemed appropriate.
• To liaise with Technical Services team regarding out of hours contractors.

The Ideal Candidate

Essential

• SIA Frontline Guarding License
• PC Literate with an intermediate knowledge of Microsoft products.
• Experience of time management.

Desirable

• Professional or further qualification in Security Operations.
• Previous experience in an office environment.

Package Description

An exciting opportunity to join our team in a prestigious flag ship site for one of the world's largest insurance providers.

With a strong focus on Quality of Life impact, Service Excellence and a  One Team environment, this a brilliant chance to join an expanding team moving into a brand new office.

About the Company

Sodexo and our clients are committed to safeguarding and promoting the welfare of children, young persons and vulnerable adults. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland (Scotland).

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors.

With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.