UK& Ireland Account Director
Be part of something greater.
- Job reference: SDX/TP/1129899/15132
- Location: Remote - with travel to sites across London
- Job type: Full Time - 40 hours per week
- Salary: Competitive salary
- Closing date: 31 January 2026
About the role
A rare opportunity to lead one of Sodexo’s most high-profile strategic partnerships
Are you ready to lead at scale, influence at pace, and shape the future of workplace excellence?
This is an exceptional opportunity to take full operational leadership of Sodexo’s Integrated Facilities Management (IFM) services across the Microsoft UK & Ireland portfolio. As Area Lead, you will be entrusted with a complex, multi-site, high-profile account, acting as a senior, strategic partner to Microsoft while leading transformation, innovation, and outstanding service delivery.
This role sits at the heart of one of Sodexo’s most important global client relationships. You will set the operational direction, inspire high-performing teams, and act as the trusted interface between Sodexo, Microsoft, and key stakeholders—driving outcomes that matter.
If you thrive in a fast-paced, strategic environment and are motivated by delivering excellence across diverse operations, this is your moment.
The Role
As Area Lead, you will have full accountability for the delivery and performance of multiple IFM services across a cluster of Microsoft sites, ensuring standards consistently exceed contractual and client expectations. You will:
- Lead end-to-end IFM service delivery across a complex, multi-site portfolio, ensuring SLA, compliance, and performance excellence at all times
- Deliver Sodexo and Microsoft’s shared strategic objectives, including financial performance, operational KPIs, and long-term value creation
- Act as the senior escalation point for operational, commercial, and client matters within the cluster
- Drive transformation of the IFM model, embedding innovation, continuous improvement, and Operational Excellence initiatives
- Lead the operational design and evolution of workplace services, ensuring alignment to Microsoft’s evolving needs
- Build, develop, and inspire a high-performing leadership team capable of delivering at scale
- Proactively manage risk, governance, and assurance across the portfolio
- Strengthen client relationships, supporting retention, growth, and future opportunities
- Create a connected cluster community, sharing best practice and providing expertise across strategic accounts
The Ideal Candidate
You will be a credible, commercially astute leader with a proven track record of delivering excellence in large-scale outsourced environments. You will bring:
- Extensive experience within outsourced Integrated Facilities Management
- Proven success leading complex, multi-site operations and large workforces
- Experience operating across international or matrixed environments
- A strong track record of designing and delivering operational and transformation strategies
- Commercial acumen, with the ability to develop viable solutions aligned to client needs
- Experience in sector contracting and technical service delivery
- Demonstrated ability to identify and support new business opportunities
- Exceptional communication, influencing, and stakeholder management skills
- Strong analytical capability, with confidence interpreting financial and performance data
- A customer-first mindset, with a passion for building trusted, long-term relationships
(Client business language is English; excellent written and verbal communication is essential.)
Package Description
Competitive salary
Often travel to London will be required
Working with Sodexo is more than a job; it’s a chance to be part of something greater
You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way.
In addition, we offer
20+ Sodexo benefits such as Sodexo retirement plan, discounts to over 1,900 brands to shop online, Gym discount to maintain a healthy lifestyle, a confidential 24/7 employee assistance programme providing independent support to overcome whenever life has its obstacles including emotional support, legal and financial advice.
For further details regarding our Sodexo benefits please see attached.
Ready to be part of something greater? Apply today!
About The Company
At Sodexo, our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.
We're all about building a workplace for the future, we believe in equal opportunities, and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be natural, and be the best versions of themselves. We recognise that we’re on a journey with regards to diversity and inclusion and would therefore welcome applications for candidates from underrepresented backgrounds.
We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.
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KEY BENEFITS
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Advice and guidance
Get help with legal, financial, personal or work issues whenever you need it. -
Pension Plan
Save effectively for your future when you join the Sodexo Pension Plan. -
Wellbeing support
Unlimited access to online support for your mental health, 24/7. -
Generous leave
For holidays, care needs or major life events, we’ll help you rest and recharge. -
Discounts and savings
Enjoy great deals from leading retailers and use our Bike to Work scheme -
Virtual GP
24-hour access to video or phone consultations for you and your family.
Diversity, Equity and Inclusion
At our company, we believe in fostering a diverse and inclusive workplace where everyone has the opportunity to thrive. Roles at Sodexo are designed to empower individuals from all backgrounds. We are committed to creating an environment that values equity and supports the growth of all employees, ensuring that everyone can contribute to and benefit from our collective success.
Social Impact
Ever since we started, we’ve had a clear purpose – to do some good in our communities through helping people. Today, that purpose is still a huge part of who we are. And every one of our colleagues helps that happen.
We’re committed to volunteering our time, resources, skills and knowledge – more than 50% of colleagues contribute to thousands of volunteer hours every year. And our Charitable Foundation has now donated over £9 million to charities and good causes across the country.
Remote - with travel to sites across London, United Kingdom, WC1B 5HA
Register your interest
Join us at Sodexo and explore the exciting career opportunities we offer! Whether you're interested in hospitality, facilities management, or food services, we invite you to set up a profile and become part of our vibrant team.