Team Leader Visitors Services

Team Leader Visitor Services

Location:

ESNEFT Colchester Hospital

Pay:

£13.36 per hour

Hours:

37.5 hours per week (5 over 7 shift pattern)

Employer:

Sodexo – working in partnership with the NHS

Make a difference every day – join our team at the heart of patient experience.

Are you an experienced people leader who thrives in a busy, customer-focused environment?

Do you take pride in creating a welcoming, safe, and efficient space for patients, visitors, and staff?

We are seeking a Team Leader – Visitor Services to provide leadership and operational oversight for a hybrid service within an Acute NHS Trust. This is an exciting opportunity to bring together Reception Services, Car Parking, General Office, and Helpdesk functions into one cohesive, high-performing team.

What you’ll do:

As Team Leader, you’ll ensure excellence and consistency across all aspects of Visitor Services, supporting Sodexo and NHS Trust values of compassion, safety, and service quality. You’ll:

• Lead, train, and motivate a multidisciplinary team covering reception, parking, and general office services.
• Oversee front-of-house operations, ensuring every visitor receives a professional and welcoming experience.
• Supervise car parking operations, including attendants, patrols, and PCN processes.
• Manage cash handling, reimbursements, and financial governance in line with NHS and Sodexo procedures.
• Maintain accurate reporting and data transparency to the Trust.
• Monitor SLAs, drive continuous improvement, and ensure service excellence.
• Support and develop staff through appraisals, training, and regular communication.
• Promote a Zero Harm mindset, ensuring health and safety compliance at all times.

What we’re looking for:

Essential:

• Proven experience in a supervisory or team leader role within a customer service or facilities management environment.
• Excellent communication, organisation, and leadership skills.
• Strong understanding of cash handling, confidentiality, and administrative processes.
• Ability to manage multiple priorities in a fast-paced setting.
• Confidence working with reporting tools, SLAs, and performance metrics.

Desirable:

• Experience working within the NHS or healthcare sector.
• Knowledge of parking management systems, access control, and PCN processes.
• Proficiency in Microsoft Office and digital reporting platforms.

What you’ll get in return:

• Competitive hourly rate of £13.36
• 37.5 hours per week, 5 over 7 days
• Ongoing training and development opportunities
• The chance to make a tangible impact on the patient and visitor experience
• A supportive, inclusive working environment that celebrates teamwork and growth

What we offer:

Working at Sodexo isn’t just a job — it’s a chance to make a difference every day. You'll be part of a supportive team, act with purpose, and thrive in a role where your work matters. We also offer a range of benefits to support you and your loved ones:

• Mental health and wellbeing resources
• Employee Assistance Programme (including financial/legal advice & personal support)
• Free health & wellbeing app with 24/7 virtual GP access
• Discounts on high street brands for you and your family
• Salary finance tools and financial wellbeing resources
• Retirement savings plan and life insurance
• Full training and protective uniform provided.
• Opportunities to gain experience through learning and development.
• Cycle to Work scheme & volunteering opportunities.
• Flexible working and a dynamic team environment
• Competitive pay

Ready to be part of something greater? Apply now and bring your energy, purpose, and passion to Sodexo.

We may close this advert early if we receive a high number of applications — so don’t wait!

About Sodexo

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

Click here to read more about what we do to promote an inclusive culture.

Sodexo Disability, Ability network, So Together, Generations and Origins.

File Downloads

• UK Rewards and Benefits Guide. 2025.pdf
• Job Description - Visitors Services Team Leader (1).docx