Security Supervisor

Security Supervisor

Location: Baker & Baker

Role Type: Full-time

Hours: 42 hours per week, 2 days/2 night and 4 days off - 0530-1730/1730-0530

Salary: £15.11 per hour

Job Purpose

We are seeking an experienced Security Supervisor to oversee the efficient and effective day-to-day operation of the security service at Baker & Baker. The successful candidate will play a key role in maintaining a safe and secure environment, supporting excellent people care, and ensuring all staff, visitors, and contractors leave with a positive impression of the security service.

Key Responsibilities

• Manage and maintain the security team shift rota
• Organise, supervise, and support the daily activities of Security Officers
• Induct and train new security staff in line with site requirements
• Oversee goods in / goods out processes to ensure efficient and secure operation
• Monitor, review, and follow up on Incident Reports completed by Security Officers
• Act as the first point of contact for visitors and contractors, issuing and logging visitor/contractor passes
• Monitor CCTV systems and take appropriate action when required
• Control and monitor the issue of keys to staff and contractors
• Respond to emergencies and incidents in accordance with Baker & Baker procedures
• Prepare detailed written incident reports (including noise, intrusions, vandalism, and misdemeanours) and issue to the client
• Provide initial emergency response call cover when required
• Manage telephone enquiries, operate the site telephone answering service, and forward calls as appropriate
• Ensure out-of-hours checks of fire exits, fire doors, and fire-fighting equipment are completed
• Communicate effectively with staff, visitors, and contractors regarding enquiries, incidents, and emergencies
• Adhere to and actively promote Baker & Baker Health & Safety policies and procedures

Key Performance Indicators (KPIs)

• All client complaints acknowledged and actioned within 48 hours and followed through to resolution
• Full compliance with ISO 9001 secure systems and procedures
• Adherence to all statutory and company regulations relating to Health & Safety, fire hygiene, COSHH, and safe systems of work
• Development of a motivated, high-performing team through training and development activities in line with the unit training plan

Additional Responsibilities

• Recruitment of staff (subject to approval by Account Manager / Group Security Manager)
• Conduct investigatory meetings and manage minor disciplinary matters, escalating to Site Services Manager and HR where required
• Deliver a consistent level of service in line with contract specifications, company standards, and agreed performance targets
• Maintain awareness of workplace hazards and ensure staff are appropriately trained

Skills, Knowledge & Experience

Essential

• Valid SIA Licence
• Proven knowledge of security techniques and procedures
• Strong understanding of site-specific and local emergency procedures
• Experience using security-related computer systems
• Working knowledge of CCTV, alarm systems, and access control
• Professional, calm, and diplomatic approach at all times
• Ability to maintain confidentiality and display an official but courteous manner

Desirable

• Working knowledge of BS7858:2013
• CCTV Licence
• First Aid qualification
• Fire Warden training

Why Sodexo?

Working with Sodexo is more than a job; it’s a chance to be part of something greater.

Belong in a company and team that values you for you. 

Act with purpose and have an impact through your everyday actions.

Thrive in your own way.

We also offer a range of perks, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering wellbeing support
• An extensive Employee Assistance Programme to help with everyday issues or life's larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeing
• Access to a 24hr virtual GP Service
• Sodexo Discounts Scheme, offering great deals 24/7 across popular big-brand retailers
• Save for your future by becoming a member of the Pension Plan
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools
• Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit
• Sodexo UK and Irelands enhanced benefits and leave policies

Ready to be part of something greater?

Belong in a team, thrive in service.

Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications