iTrent System Administrator

Job Introduction

• iTrent project team 
• Home Care UK & Ireland region 
  • Business MDs 
  • Technology, Payroll & HR teams 
  • L&D         
• End users 
• MHR 
• Third party providers  
• Industry partners / suppliers
  
  

• Support the iTrent project team with the implementation of the core HR & Payroll system across the region 
• Understand, assess and drive the future implementation of non core HR & Payroll modules and system functionality across the region to align to the wider business strategy people agenda 
• Maintain a close working relationship with all key stakeholders to ensure the HR & Payroll system is supported and developed in accordance with strategic requirements
• Working with the business to analyse the impact of monthly upgrades (service packs or new releases) including module testing and process checking and managing these when the businesses are ready 
• Advise and guide the businesses on system functionality, queries and access, primarily working with the senior leaders, super users, technology, and HR and payroll teams 
• First line issue resolution before raising a case with MHR
• Working with the business to ensure timely and appropriate monthly upgrade installation
• User and security management – permissions and profiles, role changes for local system administrators 
• Ongoing system improvement and development including impact analysis on each business        
• System auditing and housekeeping including task list administration 
• Organisation management – structure/departments/positions maintenance to reflect organisation change 
• Ensure scheduled and unscheduled maintenance is adequately supported/communicated and impact assessed 
• Lead on creation and maintenance of business specific training and development material and delivery (including documentation, user guides, internal moves) to upskill our people on the system and its full functionality 
• Reporting – support the businesses to produce SMART MI with insights and trends
• Data management – provide data solutions and align data to those who require it
• Main point of contact with MHR team – account management, service desk/calls, logging/maintaining cases on the MHR service cloud, consultancy time, requesting upgrades or service packs through MHR service cloud
• Lead on quarterly review meeting with MHR Customer Relationship Manager
• Represent the businesses at MHR events (customer panels, regional user groups, MHR conferences)
• iTrent lead for disaster recovery and business continuity processes
• General system changes and maintenance, including but not limited to the following:
  • Workflow creation and management 
  • Drop down/Pick list management 
  • Correspondence template reviews  
  • General system maintenance 
  • Retention policy adherence 
  • Form management 
  • Appropriate colour coding (test)
• Produce annual data and reporting for external parties such as gender pay gap reporting to ensure business compliance 
• Interpret new legislation that impacts HR & Payroll, build/adapt existing processes to accommodate the changes 
• Supplier liaison
  
  

 Accountabilities

• Optimising the HR & Payroll system to ensure accurate quality data, control, validations and outputs  
• Influencing improvements in processes to ensure efficiency and continuous improvement 
• Review and implement iTrent upgrades through testing the impact of changes to ensure successful landing across all businesses 
• Assessment and implementation of new functionality when appropriate (ie talent, performance management, reporting, surveys)

Essential

• Extensive knowledge and experience of corporate information systems
• Demonstrable record of extensive and successful experience of Microsoft (incl Outlook, Word, PowerPoint, Excel, PowerBI, SQL Server)
• Data management 
• Excellent communication skills at all levels, with an ability to translate data into clear and meaningful outcomes and explain complicated matters simply, tailoring methods to suit the audience needs and understanding 
• Understanding of the change management cycle 
• Critical attention to detail, accuracy and consistency 
• Excellent analytical, decision-making, and problem-solving skills
• Experience of training creation and delivery 

Desirable 

• Knowledge of UK & Irish HR and payroll legislation
• HR & Payroll systems development / implementation experience (iTrent / business objects)
• Proven track record in HR & Payroll system administration 
• Process mapping and improvement knowledge 
• Confident and candid, can challenge with humility 
• High levels of energy, drive and resilience
• Good coaching skills
• Ability to lead and develop internal networks; actively seeking to build proactive and long term relationships between teams to strengthen working relationships, foster collaboration and influence decisions 
• Experience of setting standards sufficiently high to achieve organisational objectives 
• Commitment to own self development and a willingness to learn

• Commit to improve 
• Own performance
• Act collaboratively 
• Develop and grow
• Dare to think innovatively 
• Challenge with humility  

We offer:

• A competitive salary
• 28 days annual leave (includes Bank Holidays) increasing every year by 1 to the maximum of 33 days over 5 years' service
• An additional day off for your Birthday 
• Blue Light Card
• Cycle to Work scheme for our Head Office, Regional and Branch staff
• Long Service Awards
• Work Place Pension
• Employee assistance programme (EAP) - confidential phone line and online support and resources available to you and your loved ones 24/7
• Supportive working environment with ongoing learning and development opportunities.
• A friendly, agile and flexible working culture.

*Prestige Nursing & Care reserve the right to close this role early*

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