Communications and Project Delivery

Job Introduction

A fantastic opportunity has arisen for an established Project Delivery and Communication Manager to join our team.

You will lead in delivering initiatives driven by Sodexo & Diageo strategy and MSA. While assisting in the development of soft and hard services offer and delivery – working with business leads and SMEs. Being a team player with the knowledge and skills to motivate and lead your teams.

Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications.

Role Responsibility

• Continually look to develop new initiatives within operations demonstrating forward moving business and innovation to clients and provide support to country/site leads to do the same
• Seek ways to drive financially beneficial sustainability initiatives across the contract
• Understand Client Policies & Procedures and best practices for deployment across the region
• Ensure site-based clients and stakeholders are engaged with the development of their businesses and connected to strategy and activity
• Communicate changes and evolutions to account structure, ways of working and delivery of services
• Work with client’s communications specialists to agree joint strategic communications activities aligned with client key agendas (i.e. 2030 sustainability, wellbeing etc.)
• Work with client’s change and communications specialists and agency partners to help ensure successful mobilisation of new London HQ including induction content delivery and develop communications plan to promote engagement with our workplace services and improve customer satisfaction
• Support teams to engage with their end users on site through use of workplace services updates and yammer, identifying and supporting a network across the account of GSMs and communications champions to conduct this activity
• Share good news and case studies from across the account with central brand and communications team and other accounts via segment communications leads.
• Identify opportunities for and work with client on internal and external recognition
• Measuring the impact of communications and recommending or implementing improvements where appropriate
• Keeping up to date with best practice from the communications industry and bringing new approaches and channels to help develop and improve the effectiveness of communications within the contract
• Ensuring Sodexo’s values are understood by client, stakeholders, consumers and Sodexo teams across the contract
• Provide coaching and support for the Sodexo team on communications best practices
• Contributing to the wider Sodexo strategy for account communications, sharing best practice within the group
• Drive the continued focus on employee engagement across the portfolio by working closely with the operational teams
• Creation, communication and ongoing maintenance of any employee engagement activities

The Ideal Candidate

• Experience in building diverse teams
• A track record of project management delivery and operational strategies across a broad portfolio of sites
• Experience of having operated successfully within an outsourced B2B environment
• Exceptional people relationship management skills
• Development of commercially viable solutions based on rigorous techniques to understand client needs and price products/services accordingly
• Considerable experience in soft services delivery
• Proven financial acumen essential with commercial experience and business acumen
• Excellent communication, influencing and facilitation skills
• High standards of numeracy and written communication
• Customer and quality focussed; highly effective at building and improving customer relationships
• Challenges the status quo, innovative, ‘can do and improve’ attitude
• Self-motivated and able to work on own initiative within a team environment
• Ability to interpret and utilise financial and commercial information in order to drive sales growth
• Demonstrable track record of developing successful operational strategies across a broad portfolio of target client groups

Desirable

• Facilities, Business and other relevant degree/ qualifications

Other relevant information

• Regular travel and overnight stays may be required
• To relieve and assist in other establishments in certain circumstances.
• To attend meetings and training courses as requested.

Package Description

A competitive salary of £36,000 - £42,000 depending on experience plus benefits including pension, bonus and flexible benefits scheme.

As part of our commitment to improving the quality of life for our employees, Sodexo offers a Flexible Benefits Scheme, allowing you to tailor a reward package to suit your needs which includes a technology scheme, private dental insurance, travel insurance, gym membership, Gourmet card, private medical insurance, and the ability to purchase or sell annual leave to name but a few.

We also offer Sodexo Discounts site promoting discounted mobile phone tariffs, savings across restaurant chains and days out, where you and your family can save money on everything from your weekly food shop to the latest cinema blockbuster

About the Company

In the UK and Ireland, Sodexo employs some 36,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the energy, corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

At Sodexo we are committed to a leading role in promoting equality opportunities and valuing diversity and inclusion. We seek to create a work environment based on mutual respect for all individuals, building a culture that appreciates and values the experiences and skills brought by each person to benefit our organisation and work hard to ensure that all people, whatever their race, colour, sex, gender identity  disability, nationality, national or ethnic origin, religion or belief, marital/partnership or family status, sexual orientation, age, social class, educational background, employment status, working pattern, are welcome to and included within our organisation. 

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process.