Workplace Experience Manager

Job Introduction

As a Workplace Experience Manager at Sodexo in Dublin you are a creative thinker with a real drive to implement initiatives that make a difference to our employee experience and wellbeing.

Working across 3 client sites you’ll explore ways to drive engagement, raise awareness of our brand, understand how we can improve our service offering and bring client and Sodexo teams together as one.

Through exploring the use of social media platforms, establishing contacts within workplace groups, and building relationships with key stakeholders you’ll develop a joint approach to employee initiatives and engagement strategies.

By joining Sodexo, you will be part of something greater, working in an environment that fosters innovation and supports your professional growth. Become a valued member of our team, where you can act with purpose and thrive in your own way.

Role Responsibility

What You’ll Do

• Research and deploy regular customer satisfaction surveys, using the insight to develop strategy to enhance Pfizer customer experience and Sodexo staff experience
• Work with HR Managers and site teams to drive increased participation in Sodexo Voice Survey
• Work with catering managers to create and develop in-house promotions and offers that will drive revenue, patronage, and loyalty.
• Undertake customer research by way of face-to-face focus groups. Communicate results and implement action plans with relevant service line managers
• Update and monitor daily all social media platforms linked to Pfizer/Sodexo – building on awareness of value add to contract Increased awareness of Sodexo as facilities provider on Pfizer Contract
• Build on Client Relationships and promote positive Sodexo staff culture and engagement
• Introduce and manage social media platforms
• Link in with peers – HR manager, QSHE, GSM’s and Contract Compliance Manager
• Implement and drive Client Surveys and promotion of same
• Provide robust and detailed reporting at monthly Governance meetings and Quarterly Business Reviews
• Work with site teams in relation to specific areas of interest/concern

The Ideal Candidate

What You bring

• Experience of working in a similar role, driving employee engagement through digital/social media ideally gained working within a large multi-site company
• Experience working in a service environment, fast paced with operational challenges, ideally with a catering background
• Excellent MS Office skills and awareness of social media platforms
• Technologically aware with ability to work on own initiative
• Familiar with operational excellence within the context of site services
• Excellent communication skills and able to influence and engage across all levels of an organisation

Package Description

What we offer

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer:

·          Flexible and dynamic work environment

·          Competitive compensation

·          Access to ongoing training and development programs

·          Countless opportunities to grow within the company

·          Free on-site parking

About the Company

In the UK and Ireland, Sodexo employs around 30,000 people, and partners with clients in many sectors across business and industry; schools and universities; sports and leisure; energy and resources; government and agencies; healthcare; justice and defence.

Sodexo’s connected; people-centric approach brings together a diverse range of expertise. The breadth of services it offers ranges from food and hospitality; cleaning; reception; concierge (Circles); security; property management and technical services through to data driven workplace strategy and design (Wx); employee engagement and recognition services (Sodexo Engage) and personal home services through Prestige Nursing + Care and the Good Care Group.

Vital Spaces is Sodexo’s value proposition that puts people at the heart of everything we do, bringing together services and solutions and focusing on the productivity and wellbeing of people wherever they are.

Sodexo is committed to being an inclusive employer; we welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process