Welsh Speaking Events and Reception Supervisor

Job Introduction

About the role 

As a Welsh Speaking Events and Reception Supervisor at HMRC Cardiff, you'll be passionate about people and enjoy a fast paced busy environment! Our meeting and event centre facilities are state of the art, and we run an efficient service for our site. Join Sodexo and be part of something greater. You belong in a team where you can act with purpose and thrive in your own way.

What you’ll do:

• Being the first face many will see, you’ll be an important role model when it comes to what great customer service will look like. Our business events centre ethos is that of a 5 start hotel so going the extra mile is always key.
• You'll connect visitors and clients with the appropriate spaces for their needs while enforcing strict rules and processes. 
• Gain knowledge on the facilities' Audio/Visual equipment, and be on-hand to assist with any AV related enquiries
• Work closely with the event centres' porters, to ensure room set ups and turnarounds are completed efficiently.
• Utilise the online booking system and correspond to email requests/telephone calls in a professional manner.

What you bring:

• Excellent team ethos and superb communication skills    
• Ability to prioritize tasks and remain calm under pressure - organisation is key!
• Previous experience in a similar role would be great! Possible hotel/meeting events co-ordintion is desirable but if you are someone who is professional and can provide excellent customer service, we can support with the rest!
• Champion of health & safety practices.. Keep your colleagues and clients safe!
• Opportunities to grow and progress your career if you are passionate about your own development.

What we offer:

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering mental health and wellbeing support.
• Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
• Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services.
• The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.
• Money Insights and financial benefits via the Salary Finance Platform.
• Save for your future by becoming a member of the Sodexo Retirement Plan
• A death in Service benefit for colleagues who pass away whilst employed by Sodexo
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including apprenticeships and a variety of learning and development tools.
• Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
• Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities.
• Flexible and dynamic work environment  
• Competitive compensation  
• Full training and full protective uniform supplied  

Ready to be part of something greater? Apply today!  

Main Responsibilities

• To supervisor in the day-to-day operation of the Business Event Centre
• To supervisor in the day-today operation of the Main Reception
• To complete monthly team rotas
• To deliver staff team briefings, as required
• To deliver mandatory training modules and site-specific modules as required
• To assist in menu planning, food presentation and meeting room catering service standards.
• To deliver the highest standards of customer service and first point of contact for delegates/visitors
• To deliver a specific standard of guest experience, to meet client specification.
• To undertake training and development modules to all members of the team, as required.
• To collate end of month department data and reports and as requested by FOH Manager.
• To collate information in relation to payroll, as required.
• To supervisor in the day-to-day operation of the Business Event Centre
• To supervisor in the day-today operation of the Main Reception
• To complete monthly team rotas
• To deliver staff team briefings, as required
• To deliver mandatory training modules and site-specific modules as required
• To assist in menu planning, food presentation and meeting room catering service standards.
• To deliver the highest standards of customer service and first point of contact for delegates/visitors
• To deliver a specific standard of guest experience, to meet client specification.
• To undertake training and development modules to all members of the team, as required.
• To collate end of month department data and reports and as requested by FOH Manager.
• To collate information in relation to payroll, as required.
• Ensure that all team members adhere to the site/cleaning offer colour coding policy
• Ensure that all team members adhere to the site/cleaning offer colour coding policy

• Goruchwylio gweithrediadau’r Canolfan Digwyddiadau Busnes o ddydd i ddydd.
• Goruchwylio gweithrediadau’r Brif Dderbynfa o ddydd i ddydd.
• Trefnu rotas misol ar gyfer y tîm.
• Cyflwyno sesiynau briffio tîm i’r staff, yn ôl yr angen.
• Cyflwyno modiwlau hyfforddi gorfodol a modiwlau safle-benodol, yn ôl yr angen.
• Helpu i gynllunio’r fwydlen, cyflwyno bwyd, a bodloni safonau’r gwasanaeth arlwyo ystafell.
• Rhoi gwasanaeth o’r safon uchaf i gwsmeriaid, a bod yn bwynt cyswllt cyntaf i ddirprwyon/ymwelwyr.
• Rhoi profiad i westeion o safon benodol, yn unol â gofynion y cleient.
• Cyflwyno modiwlau hyfforddi a datblygu i bob aelod o’r tîm, yn ôl yr angen.
• Casglu adroddiadau a data’r adran ar ddiwedd y mis, ac yn ôl gofynion y Rheolwr Blaen Tŷ
• Casglu gwybodaeth mewn perthynas â’r gyflogres, yn ôl yr angen.
• Sicrhau bod pob aelod o’r tîm yn cadw at bolisi cod lliw y safle/cynnig glanhau.
• Rhoi sylw i bob nam mewn perthynas ag offer.
• Rhoi gwybod i’r Rheolwr Blaen Tŷ / cleient am bob diffyg yn yr adeilad.
• Cwblhau’r holl waith gweinyddol, fel y pennir gan y Rheolwr Blaen Tŷ.
• Cysylltu â’r cyswllt cleient penodedig, yn unol â chyfarwyddiadau’r rheolwr.
• Rheoli’r gwaith o archebu a dosbarthu nwyddau traul arlwyo ar gyfer y BEC.  
• Cynnal archwiliadau mewn perthynas â darparu gwasanaeth/wrth gydymffurfio â chynnig, yn ôl y gofyn.
• Rheoli system archebu matrics CThEF i gynyddu cyfraddau deiliadaeth.
• Goruchwylio a chydlynu’r cyfarfodydd corfforaethol o fewn y Canolfan Digwyddiadau Busnes.
• Ymateb i bob ymholiad ynghylch y BEC yn unol â safonau’r cwmni.
• Cymryd cyfrifoldeb am gysylltu â chleientiaid er mwyn sicrhau bod anghenion y digwyddiad yn cael eu bodloni.
• Cadw cofnodion dyddiol o’r hyn y mae’n rhaid ei drefnu ar gyfer ystafelloedd penodol.
• Casglu manylion cywir ynghylch y digwyddiadau, yn unol â gofynion y cyfarfodydd.
• Monitro a sicrhau bod ystafelloedd yn cael eu trefnu, eu cadw a’u clirio yn unol â’r amserau disgwyliedig a gweithdrefnau’r adran.
• Archwilio’r meysydd/ystafelloedd cyfarfod sydd wedi’u trefnu ar gyfer digwyddiad er mwyn sicrhau eu bod yn lân ac yn gweithio’n iawn,
• a bod y celfi/offer cywir wedi’u trefnu; rhoi gwybod am unrhyw ddiffygion.
• Bod â gwybodaeth lawn am yr holl feysydd y mae’n rhaid eu cyflawni wrth gyflawni’r swydd.
• Dilyn gweithdrefnau diogelu elw.
• Bod â gwybodaeth ymarferol a thrylwyr o’r holl offer, deunyddiau a chemegion glanhau, a’r gallu i ddefnyddio offer glanhau, yn unol â chyfarwyddiadau’r Rheolwr Blaen Tŷ, ar ôl cael yr hyfforddiant cywir.
• Cwblhau tasgau arlwyo ar ran Sodexo mewn ardaloedd penodol a chyflawni tasgau sy’n benodol i’r swydd, a hynny gan fodloni’r safonau gofynnol y cytunwyd arnynt yn y Cytundeb Lefel Gwasanaeth.
• Bod yn gyfrifol am gadw cegin y BEC yn lân, a chydymffurfio â thasgau glanhau penodol, gan weithio i fodloni’r Cytundeb Lefel Gwasanaeth a rhoi gwasanaeth arbennig.
• Rhoi gwybod am unrhyw broblemau cynnal a chadw ar unwaith, gan gynnwys pan fo offer yn ddiffygiol, neu pan sylwir ar risg neu berygl.
• Sicrhau bod safon uchel o hylendid personol yn cael ei chynnal ar bob adeg. Gwisgo’r wisg a roddir ac a bennir, gan sicrhau ei bod yn cael ei glanhau a’i smwddio.
• Sicrhau eich bod yn gwisgo’r holl gyfarpar diogelu personol a roddir ac a bennir ar gyfer y tasgau.
• Cymryd rhan ac ymgysylltu’n effeithiol â hyfforddiant i gyflogai, a meddu ar ddealltwriaeth lawn o iechyd a diogelwch, diogelwch bwyd, Rheoliadau Rheoli Sylweddau Peryglus i Iechyd (COSHH), dulliau glanhau, hyfforddiant glanhau a gweithdrefnau safle-benodol.
• Mynd i’r afael ag unrhyw gŵynion neu faterion a godwyd gan gwsmeriaid ar unwaith, a rhoi gwybod amdanynt yn uniongyrchol i’r Rheolwr Blaen Tŷ.
• Cymryd rhan weithredol yn ystod cyfarfodydd tîm er mwyn datblygu syniadau i wella’r gwasanaeth a gynigir.
• Cyflawni tasgau glanhau amrywiol, neu dasgau amrywiol y dderbynfa, yn unol â chyfarwyddiadau’r Rheolwr Blaen Tŷ / Rheolwr Cyffredinol.
• Bod yn hyblyg i weithio oriau ychwanegol pan fo aelodau o’r tîm ar eu gwyliau neu’n sâl.
• Wrth weithio, bod yn ymwybodol ar bob adeg o’ch amgylchoedd a’r ymddygiad sy’n ofynnol, yn ogystal â’r gweithdrefnau diogelwch sydd ar waith.
• Cwblhau unrhyw waith papur sy’n berthnasol i’r maes gwaith.
• Sylwer nad yw’r ddogfen hon yn un gynhwysfawr – efallai y bydd angen i chi ymgymryd â dyletswyddau neu gyfrifoldebau ychwanegol yn ôl yr angen.

The Ideal Candidate

Essential 

• Health and Safety Procedures must be always followed.
• Identify the standard/result required for a task and complete it accordingly.
• Experience of the undertaking of conference and events coordination.
• Computer proficient
• Basis numeracy / literacy skills
• Customer service excellence
• Support team to achieve work goals, etc.
• Work within the Health and Safety Guidelines and Quality Procedures, where appropriate, always.

Desirable

• Ability to work under one’s own initiative.
• Supervisory experience
• Welsh Speaker

Hanfodol 

• Rhaid dilyn gweithdrefnau iechyd a diogelwch ar bob adeg.
• Nodi’r canlyniad safonol sydd ei angen ar gyfer tasg, a chwblhau’r dasg yn unol â hynny.
• Profiad o gydlynu cynadleddau a digwyddiadau.
• Y gallu i ddefnyddio cyfrifiaduron yn hyderus.
• Sgiliau rhifedd a llythrennedd sylfaenol.
• Rhagoriaeth mewn gwasanaeth cwsmeriaid.
• Rhoi cymorth i’r tîm wrth iddynt fynd ati i gyflawni nodau gwaith ac ati.
• Gweithio o fewn y canllawiau iechyd a diogelwch a dilyn gweithdrefnau ansawdd, lle bo hynny’n briodol, ar bob adeg.

Dymunol

• Y gallu i weithio o dan hunanarweiniad.
• Profiad o oruchwylio.
• Siaradwr Cymraeg

Package Description

Due to the requirements for this role you MUST be fluent in Welsh

• 37.5 hours per week
• Monday - Friday
• Shift Patterns
  7:00am - 3:00pm
  8:00am - 4:00pm
  9:00am - 5:00pm
• Flexibility across all shifts will be required
• £14.00 per hour
   
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About the Company

About Sodexo

At Sodexo, our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Working Parents, Sodexo Disability, So together, generations and origins. We have also launched Be Heard which is an employee network designed to bring black colleagues together (virtually) to bring about positive change.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

We’re a ‘ban the box’ employer, which means we don’t ask people to disclose their convictions unless the role needs a security check. 

We recognise the potential of people with convictions in the job market. Helping those with a criminal history securing employment is not only critically important for the individuals themselves but can also be hugely beneficial for wider society. Offering second chances can be an effective investment in local communities and a great solution for local skills and labour market needs. 

Click here to read more about what we do to promote an inclusive culture.