Visits Support Office- Tea Bar Assistant

Job Introduction

Job Title: Visits Support Officer – HMP Forest Bank Visits Tea Bar
Location: HMP Forest Bank

Role Overview:
We are looking for a dedicated Visits Support Officer to manage and operate the Tea Bar shop within the Visits Hall at HMP Forest Bank. This role is key in delivering excellent customer service to prisoners’ visitors and families, ensuring high standards of food hygiene, service, and financial control.

Key Responsibilities:

• Manage shop operations to meet agreed specifications and financial targets.

• Prepare and serve refreshments to visitors.

• Maintain high standards of food hygiene and health and safety compliance.

• Handle cash, carry out weekly/monthly stocktakes, and prepare purchase orders.

• Support the catering team to continuously improve service delivery.

• Respond professionally to challenging visitor situations while enforcing site policies.

Requirements:

• Proven ability to generate and implement new ideas.

• Strong communication, organisation, time-management, and people skills.

• Excellent customer service focus.

• (Desirable) Experience in a custodial environment.

• (Desirable) Level 2 Food Safety certification.

Competencies:

• Client and customer satisfaction

• Leadership and people management

• Rigorous management of results

• Innovation and flexibility

• Employee engagement and learning & development

If you are committed to delivering excellent service and maintaining high operational standards in a dynamic environment, please apply with your CV.

What we offer:

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer:

• Free onsite parking
• Free use of onsite gym
• Unlimited access to an online platform offering mental health and wellbeing support.
• Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
• Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services.
• The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.
• Money Insights and financial benefits via the Salary Finance Platform.
• Save for your future by becoming a member of the Sodexo Retirement Plan
• A Death-in-Service benefit for colleagues who pass away whilst employed by Sodexo
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools.
• Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
• Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities.

About The Company

At Sodexo, our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We're all about building a workplace for the future, we believe in equal opportunities, and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be natural, and be the best versions of themselves. We recognise that we’re on a journey with regards to diversity and inclusion and would therefore welcome applications for candidates from underrepresented backgrounds.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.