Transformation Communication Lead

Job Introduction

Leading communication activities as part of a large Transformation programme . Communicating to a large and complex range of stakeholders. Responsible for all communications activities relating to conceptualising our services and communicating to the Client workforce across a complex operation and multiple sites, in a dynamic and evolving environment. 

. You will be responsible for:

• Optimising communication opportunities, content, and platforms to generate engagement and excitement in the Transformation journey and the interim and enduring sites as a ‘Great place to work’ 
• Ensuring that Communication practices are consistent and aligned with overall Sodexo and Client strategy 
• The management of Client expectations and relationships with sensitivity to the needs of all key Client stakeholders 

Role Responsibility

• Work with the Sodexo Operational Readiness /Client Customer and Site Service team, to develop a comprehensive communications plan for all projects across the portfolio to enable all stakeholder groups to be effectively managed through the change lifecycle. 
• Write all communications content and materials and ensure that there is a clear and coherent style and messaging throughout. 
• Work with the Customer and Site Service team and Sodexo Operations team to successfully deploy all communications across a range of channels. 
• Monitor the effectiveness of communications to ensure that the communications plan and materials are regularly reviewed and updated to incorporate lessons learned. 
• Support all other Client/Sodexo Transformation Portfolio change management activities as required. 
• Member of the Sodexo Operational Readiness (OR) Team. 
• Owns UK Customer & Site Services OR communications to allow efficient and effective access to and promotion of all facilities and services. 
• Lead internal communications and brand strategy – defining creative, clear, and strategic communication plans to inspire our partnership identity. 
• Design deliver and govern communications toolkit for UK South. 
• Key Stakeholder for messaging around our Client business and Site Operations initiatives, i.e., Sustainability, Brexit, Return to Work (RTW), estate evolution
• Campus Communication Plan Owner 
• Client and consumer satisfaction/ feedback is positive and maintained at a desired level 
• Communications are rolled out in a timely manner and reach all identified Stakeholders 
• Work with Sodexo OR/Client C&SS team to deliver a consistent form of communications that demonstrates our joint values, and contributes to a culture of continuous learning and high performance 
• To ensure the collaboration between Sodexo and our Client is in line with our “Together Stronger Partnership” vision 

The Ideal Candidate

Essential

• IOSH Managing Safety or NEBOSH General Certificate
• Experience of successfully operating programme management communications activities. 
• Experience of developing a range of communications materials and content. 
• Ability to communicate & influence at all levels of the organisation. 
• Strong facilitation & interpersonal skills. 
• Able to work in a cross-functional environment with internal and external Partners. 
• Understands communications and can apply it throughout the organization. 
• Analytical in approach to problem solving and looks for alternatives in solution development. 
• Project Management experience

Desirable

• Degree/CIPR Qualified 
• Experience of working in the pharmaceutical industry would beneficial 
• Change Management experience

Package Description

Competitive salary of £48,000 - £52,000 depending on experience plus benefits pension, bonus, flexible benefits scheme.

As part of our commitment to improving the quality of life for our employees, Sodexo offers a Flexible Benefits Scheme, allowing you to tailor a reward package to suit your needs which includes a technology scheme, private dental insurance, travel insurance, gym membership, Gourmet card, private medical insurance, and the ability to purchase or sell annual leave to name but a few.

We also offer Sodexo Discounts site promoting discounted mobile phone tariffs, savings across restaurant chains and days out, where you and your family can save money on everything from your weekly food shop to the latest cinema blockbuster

About the Company

In the UK and Ireland, Sodexo employs some 36,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the energy, corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

At Sodexo we are committed to a leading role in promoting equality opportunities and valuing diversity and inclusion. We seek to create a work environment based on mutual respect for all individuals, building a culture that appreciates and values the experiences and skills brought by each person to benefit our organisation and work hard to ensure that all people, whatever their race, colour, sex, gender identity  disability, nationality, national or ethnic origin, religion or belief, marital/partnership or family status, sexual orientation, age, social class, educational background, employment status, working pattern, are welcome to and included within our organisation. 

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process.