Ticketing and Fulfilment Support Executive

Job Introduction

Sodexo Live! are currently looking to recruit an experienced Ticketing and Fulfilment Support Executive to join our awesome small team in Glasgow supporting our Head of Hospitality at Hampden Park Stadium, the largest events venue in Scotland!

At Sodexo Live! we bring people together, we create exceptional moments and lasting memories. We are a unique community of people mobilized to create live experiences that are unforgettable.

This is a varied exciting new role which you can truly make your own. Your exceptional customer service skills will be key as you ensure the customer experience and journey is to the highest level. You will thrive on a challenge and have strong interest in really making a difference. It is an amazing opportunity to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression. You would be part of a highly supportive team.

If you love a challenge and have a highly organised approach to your work, we would love you to hear from you; this role is diverse so a good understanding of hospitality will be key to your success. You will have outstanding customer service skills and be an excellent communicator with the ability to multitask within a pressurised environment; you will love a challenge and being part of a target driven, fast paced environment!

This is a fantastic permanent position with opportunities for further career progression within a global organisation.

When you join Sodexo Live! you truly belong, you will have the opportunity to thrive with career and learning opportunities available across the organisation - we cant wait for you to join us!

Role Responsibility

• Handle customer queries via email/phone, resolving in a timely manner and prioritizing any urgent events
• Responsible for all elements of ticket fulfilment, inventory, and collateral
• Manage allocation of seats in the stadium seat manifest, administer allocations and additional requests
• Liaise with postal providers regarding dispatch of physical tickets, reports and production of manifests
• Manage any orders unable to be dispatched, switch to collection and customers contacted
• Work as part of a team to ensure dispatch deadlines are met and daily post collections run smoothly
• Process bookings, confirmations, invoices, and payments, following company guidelines
• To monitor the website weekly, liaising with the Marketing Manager on updates and changes required
• Works with the marketing to plan trade shows, fam visits, exhibitions 

The Ideal Candidate

• Hospitality industry background
• Experience of CRM systems or and Ticketing Systems
• Proven administration experience
• Good working knowledge of MS Excel and Outlook
• Excellent communication & organisational skills able to work well under pressure
• Deal with & prioritise high workloads as well as resolving problems/issues
• Customer focussed
• Ability to take ownership

Package Description

£23,000pa + great benefits

Location: Hampden Park Stadium

Permanent

Work Pattern – 39 hrs pw 5/7 with flexibility to work all Matchdays and Event days

We also offer Sodexo Discounts site promoting discounted mobile phone tariffs, savings across restaurant chains and days out, where you and your family can save money on everything from your weekly food shop to the latest cinema blockbuster and much more!

We're all about building a workplace for the future, we believe in equal opportunities, and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be natural, and be the best versions of themselves. We recognise that we’re on a journey with regards to diversity and inclusion and would therefore welcome applications for candidates from underrepresented backgrounds.

About the Company

In the UK and Ireland, Sodexo employs around 30,000 people, and partners with clients in many sectors across business and industry; schools and universities; sports and leisure; energy and resources; government and agencies; healthcare; justice and defence.

Sodexo’s connected; people-centric approach brings together a diverse range of expertise. The breadth of services it offers ranges from food and hospitality; cleaning; reception; concierge (Circles); security; property management and technical services through to data driven workplace strategy and design (Wx); employee engagement and recognition services (Sodexo Engage) and personal home services through Prestige Nursing + Care and the Good Care Group.

Vital Spaces is Sodexo’s value proposition that puts people at the heart of everything we do, bringing together services and solutions and focusing on the productivity and wellbeing of people wherever they are.

Sodexo is committed to being an inclusive employer; we welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process