Telephonist / Switchboard Operator

Job Introduction

Sodexo here at Stoke Mandeville hospital manage and provide service on behalf of the NHS Trust. This position is for our busy growing Switchboard. This positions are 37.30 hours a week with a holiday entitlement of 20 days to start (Not including public holidays) working five days over seven.

We provide full training and support during your probation period and continued support throughout your employment. Sodexo are also very active in investing in people and are keen to support and acknowledge rising starts, where they can offer a variety of training to help their employees grown and progress throughout the company.

Role Responsibility

Responsibilities:

•             Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or bleep systems.

•             Answer incoming calls both internal and external, greeting callers, providing information, transferring calls and/or taking messages as necessary.

•             Route emergency calls appropriately.

•             Page individuals to inform them of telephone calls, using paging and interoffice communication equipment.

•             Relay and route written and verbal messages.

•             Monitor alarm systems in order to ensure that secure conditions are maintained.

The Ideal Candidate

We are a highly enthusiastic and motivate team, here to support and handle all calls for Stoke Mandeville Hospital, Wycombe Hospital and Amersham hospital internally and externally 24 hours a day 365 days a year.

 We are looking for a telephonist / switchboard operator who is outgoing, motivated and hardworking individual to come and join our friendly, helpful switchboard team.  You’ll play a key role in the smooth day to day running of our switchboard. As a switchboard operator, it is important to be clear, positive and compassionate with all communication skills and to understand the type of calls that are handled by our team.

As a hospital we have a duty of care to all and have a strict confidential and data protection policy that must be adhered to at all times.

Candidate key skill requirements:

•             Outlook training

•             Microsoft office

•             Some experience with call handling or telephony

•             Experience with a variety of different systems relevant to this role

•             Great communication skills

•             Good practices of spoken and written English

•             Previous experience with in healthcare industry (Not vital )

Key training will be given in the first eight weeks on:

•             Switchboard system

•             General Bleep System

•             Wycombe Bleep System

•             Critical emergency calls and emergency bleep system

•             All alarm systems including gas, panic and fire alarms.

•             Major incident calls.

•             Clinical rota’s 

About the Company

In the UK and Ireland, Sodexo employs some 36,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the energy, corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

At Sodexo we are committed to a leading role in promoting equality opportunities and valuing diversity and inclusion. We seek to create a work environment based on mutual respect for all individuals, building a culture that appreciates and values the experiences and skills brought by each person to benefit our organisation and work hard to ensure that all people, whatever their race, colour, sex, gender identity  disability, nationality, national or ethnic origin, religion or belief, marital/partnership or family status, sexual orientation, age, social class, educational background, employment status, working pattern, are welcome to and included within our organisation. 

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process.