Technical Support Coordinator

Job Introduction

We are looking for a Technical Support Coordinator to join our team in Macclesfield on a prestigious pharmaceutical contract. To be successful in this role you should have experience in a similar role with great problem-solving skills, excellent stakeholder management abilities and a flair for investigating details. Experience in technical compliance field and procedure writing will be highly advantageous. Entry level candidates will be considered; however, a good technical sense is a must.

The successful candidate will be based on Macclesfield site, working generally Monday to Friday office hours with occasional out of hours work as part of a certain project. We offer a salary up to £35,000 dependent on experience.

Role Responsibility

Deviation management

• Utilise problem solving techniques to investigate root-causes, analyse and implement corrective action and preventative actions
• Produce technical reports with the ability to provide simplicity to complex Engineering issues
• Organise meetings and liaise with Quality Assurance to incorporate potential quality impact into technical reports

Change control management

• Complete technical/quality assessments to understand the impact of change activities
• Complete commissioning checks to ensure the standard of change meets expectation
• Be able to apply change management techniques to various client applications

Audit preparedness and management

• Ensure plant equipment/systems and associated documentation is in an audit ready state at all times
• Understanding of equipment schematic drawings/documentation to support regulatory audits
• Ability to talk through operation and management of plant equipment/systems to non-Engineering people

Reviewing and writing technical/quality documents

• To review GMP forms to check for adherence to technical and quality standards
• Able to modify/produce GMP forms and SOP’s (standard operating procedures)
• Support those completing the execution and recording of information on GMP forms to reach the required standards

Technical Support for Engineering systems

• Good knowledge of plant equipment responsible for i.e. HVAC, Purified Water systems, Building Services
• Using data to evaluate, monitor and support critical assets
• Investigation of equipment failures

The Ideal Candidate

Essential

• Educated to at least HNC or A level standard
• Engineering knowledge via practical experience of academic learning
• Report writing experience
• Analytical Skills: Ability to systematically gather information from a variety of sources, analyze information, identify implications and provide executive summaries.
• Excellent communications skills (verbal and written) are required.
• Good computer skills (Word / Excel)

Desirable

• Knowledge of Quality Management Systems
• Experience in technical document writing
• Project management experience
• Degree level in an engineering field
• Working towards recognition with an engineering institution (IEng or CEng).

About the Company

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process