Technical Supervisor

Job Introduction

Technical Supervisor

Location: Reading, Berkshire

Salary: £48,000 - £50,000 & a range of excellent employee benefits

Onsite – Monday-Friday

Sodexo has a great opportunity for an experienced Technical Supervisor/ Hard FM Senior Electrician to join our established team working with our clients based in Reading.

Joining our small team at their large Manufacturing site, you will be leading a team responsible for the front-line management of the day-to-day delivery of Hard FM services. This will encompass all aspects of Technical Services included within the agreed SLAs including the management of in-house and outsourced resources & subcontractors, including the effective management and delivery of planned preventative maintenance programs, responding to the reactive needs of the client to ensure continuous improvement and financial performance within agreed budgets.

The Technical Supervisor will be accountable for the performance of the Hard FM (including building fabric) contract and take an active role in ensuring service failures are kept to a minimum, ensuring that all aspects of service outputs are delivered to comply with the Operating Contract, Statutory legislation and good working practice at all times to ensure that H&S management obligations are not compromised in respect of the delivery of all Hard FM services and ensure that works are delivered in a timely manner to avoid PMS & Unavailability deductions, along with effectively managing in-house and outsourced resources to deliver hard services ensure all works are undertaken by the most cost-effective manner using either self-delivery or suppliers.

When necessary, you would be required to undertake weekend and/or out of hours working to complete intrusive maintenance activities that cannot be undertaken in client operating hours so flexibility is a must to be successful in this position. Also, due to the site location, you should live within a commutable distance from the site (RG2 0QE/RG2 0RX).

The services provided include Integrated Facilities Management provision: catering, hospitality, vending, cleaning, grounds maintenance, pest control, helpdesk, security, hard FM, waste & energy management and project management so experience in these areas is essential.

Main assignments & duties

• Establish key relationships with Contract Representatives from client
• Ensure the Site Team remembers that they represent Sodexo, and their manner must be courteous and 
• Ensure the contract is delivered to agreed budgetary parameters and manage monthly financial commitment and maximize revenues and optimize overall expenditure across the contract.
• Delivery of hard services including ‘front line’ repair and/or establishment of reactive M&E requirements and site / desk checking of Service Partner works
• Ensure that all aspects of service outputs are delivered to comply with the Operating Contract, Statutory legislation, and good working practice at all times to ensure that H&S management obligations are not compromised in respect of the delivery of all Hard FM services 
• There will be occasions to be hands-on and working alongside the engineers on the tools.
• Bring previous supply chain knowledge to assist in the development of a high performing supply chain.
• Build relationships with Service partners and attend regular planned meetings where appropriate and ensure full co-operation as and when required.
• Manage Service Partners and suppliers in conjunction with contract documents, contractor booking (and Safety on Site) and client requirements.
• Encourage, motivate & develop site-based teams, monitor progress, undertake performance reviews.
• Achieve and improve KPI objectives for the contract organizations and internal service provision assigned to carry out duties, this will include that all contractual self-monitoring audits are completed to an agreed standard by Facilities Managers and Site Teams.
• Quality and performance management of all services including monthly performance reporting, both internally and externally, and maintenance of the site document registry.
• Maintain Hard FM management systems for site-based operations to ensure that jobs are appropriately logged and reported.
• Assisting with resourcing and managing project works including, but not limited to, equipment upgrades and building and M&E asset replacements.
• Liaise with, and reporting to, the customer within the agreed reporting process.
• Attend operational client meetings and contract meetings when required 
• Ensure the cultivation of innovation and best practice
• Be available to respond and deal with any incidents that occur during out of normal hour’s emergency situations as part of a staff on-call rota system, along with being obtainable via phone 24/7. Available to undertake out of hours work, when required. 
• Form relationships and engage with Sodexo Central Support Functions
• Overall responsibility for the operation of the Permit to Work system and hold the role of AP/CP were required
• Attend meetings with Stakeholders to monitor and improve service delivery
• Undertake routine tasks / ppm and project work 
• Ability to interpret technical drawings 
• Collection and provision of data related to all Technical Services operations
• Assist in developing and maintaining business continuity plans 
• Be adaptable to the introduction and innovation of new technology and working techniques
• Proactively adopt a continuous improvement approach to all duties 
• Communicates technical issues to other maintenance staff, explain technical issues to other staff and Sodexo Management
• Ensure engineers training is up-to-date and carry out regular toolbox talks to promote and maintain safety within the workplace 
• Carry other tasks as directed by General Services Manager or Account Lead, when required
• Take part in Appraisals/Performance Reviews including the recognition of training and development needs
• Participate in departmental team meeting and client DSS morning meeting when required 
• Work in line with issued Risk Assessments and Safe Systems of Work
• When necessary, to work with other engineers to provide a core presence at client sites within an extended weekday period
• Carry out tasks as directed by your direct line manager and/or Lead
• To deliver an ethos that promotes Sodexo IFM with value focused on the customer and service to support P&G
• Adherence to company policies & procedures regarding processes and health and safety
• Work as part of the Sodexo Team as a whole (One Service Team approach)
• Any other appropriate duties as and when requested by Sodexo site management team

About You 

Experience and knowledge requirement for this role: 

Essential

• Demonstrated previous experience of management of Hard FM / Technical Services Contracts
• Proficient IT skills, including Excel, Word & Microsoft office, and use of CAFM systems and PDAs. 
• The ability to influence change where required, along with customer facing attitude and excellent team building / people management skills
• Experience in coaching and influence teams
• Services management experience of people and commercial issues
• Excellent communication skills with the mental agility to ‘think on feet’ and provide convincing practical solutions
• Strong analytical skills with a strong bias towards P&L financial management
• Intelligent approach to performance monitoring including relevant experience
• Well-developed co-ordination skills
• Strong organisational skills and ability to react to suit operational support requirements, must be able to organise time effectively and prioritise tasks to cope with fluctuating workloads. 
• High level of accuracy in checking & processing information 
• Ability to form good relationships with colleagues, clients and vendors 
• Able to work on own initiative, make effective decisions and as also work as part of a team 
• Ability to work well under pressure managing multiple workloads
• Positive approach to learning in role and identifying own training needs as appropriate
• Self-motivated with a sense of own initiative
• Customer focused & engagement experience
• Experience of delivering training 
• Experience of managing conflicting expectations of the client and consumer within one business area
• Participate in out of hours on call and overtime when required 
• A positive flexible attitude 
• Influencing skills
• Attend training courses when required

Desirable 

Qualifications required:

• City and Guilds or Equivalent recognized qualification (Electrical/Mechanical)  
• Completed recognised apprenticeship
• IOSH Qualified (Preferred)
• BS 7671 18th Edition & Competent Person
• Member of appropriate professional body
• Full UK Drivers’ License 

What we offer

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you. 

In addition, we offer:

• Flexible and dynamic work environment
• Competitive compensation
• Wide range of Employee benefits
• Access to ongoing training and development programs
• Countless opportunities to grow within the company
• Employees can opt to increase their employer contribution up to a maximum of 6% with an equal employee match
• Life Assurance Coverage

About Sodexo 

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. We operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services. 

We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities. 

We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.

We are a Disability Confident Leader employer. We’re committed to changing attitudes towards disability and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

Ready to be part of something greater? 

Apply today!