Skip to content
Working at Sodexo - engineer fixing large machinery

Our vacancies

Search Jobs  

Technical Operations Engineer (IT Support)

Please Note: The application deadline for this job has now passed.

Job Introduction

HMP Lowdham Grange are looking for a Technical Operations Engineer, to join our dedicated team! If you have experience in IT support, this could be a great opportunity for you.

As a Technical Operations Engineer, you will provide technical support for all IT and technical systems within the prison to ensure all hardware is operational. You will also provide software support which may involve guidance or training to enable all staff to operate the systems correctly and support the smooth running of the establishment. 

Sodexo’s vision for HMP Lowdham Grange is to develop a safe, stable, and progressive environment with modern facilities dedicated to reducing re-offending and enabling individuals to fulfil their potential. Every aspect of the prison is designed to help prisoners make meaningful progress in their sentence and personal development goals within a surrounding culture of rehabilitation. Does this sound like something you’d like to be part of?

For more information on Sodexo Careers please visit Sodexo Careers and Careers in Justice

Role Responsibility

  • Management of all site incidents and requests via Helpdesk system, ensuring all either resolved or escalated as appropriate
  • Support of all ICT systems on site, including but not limited to; SJS, education and healthcare networks. CCTV, Cell Call and alarm systems and telephone system
  • Management of imaging and PC deployment process for the site ensuring all new PCs/Laptops are imaged and configured according to the documented process.
  • Support colleagues and covers leave/absence on site and remotely, as is necessary
Please see attached job description for further information regarding the role requirements.

The Ideal Candidate

  • First-rate knowledge/familiarity with MS Office (2016 and office 365)
  • Excellent knowledge of Windows 7 & Windows 10.
  • Knowledge of Windows Server, 2012, 2016 & 2019.
  • Previous experience in a First Line Systems support or similar IT role
  • Ability to work individually or as part of a pro-active team.

Package Description

Up to £30,000 depending on experience

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer:

  • Flexible and dynamic work environment
  • Competitive compensation
  • Access to ongoing training and development programs
  • Countless opportunities to grow within the company
  • Full training and full protective uniform supplied
  • Health and wellbeing incentives
  • Training and development opportunities
  • Reward and Recognition schemes
  • Flexible working considered
  • Volunteering days
  • Cycle to work scheme
  • Life Assurance
  • Free parking on site

We're all about building a workplace for the future, we believe in equal opportunities, and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be natural, and be the best versions of themselves. We recognise that we’re on a journey with regards to diversity and inclusion and would therefore welcome applications for candidates from underrepresented backgrounds.

Post holders will be subjected to an advanced DBS check, a prison security check (level 2) prior to being employed.

Ready to be part of something greater? Apply today!

About the Company

At Sodexo, our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

Please note all roles within Sodexo Justice are subject to security and recruitment checks which may include a Social Media Check. You will also be asked to provide 5 years’ worth of references and request employment history details from the HMRC.

This website is using cookies to improve your browsing experience. If you navigate to another page without changing the settings bellow you consent to this. Read more about cookies.