Switchboard Operators - Healthcare

Job Introduction

You care for our patients. We care for your career.

As a Switchboard Operator with Sodexo at Hereford County Hospital, you will provide a warm welcome and make that all-important first impression. You will use world-class customer service and superb communication skills to connect visitors and customers with their host and onward services. This is your chance to show your 5-star customer engagement skills and make a meaningful impact with a great team. Join Sodexo and be part of something greater. You belong in a team where you can act with purpose and thrive in your own way.

In these exciting crucial roles, your focus will be on acting as the first point of contact providing a telephony service for our internal and external Clients and customers. Reporting to the Switchboard Supervisor you will be working as part of the Switchboard team on our Hereford Contract.  This is a great opportunity for a customer focused individual to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression. 

You will also provide administrative duties as required. Full training will be given to someone who wants to be part of this crucial team. If you have an excellent telephone manner with good general office experience and can keep calm under pressure, this could be the perfect opportunity for you. Excellent communication skills are essential together with good keyboard skills and a willingness to learn!

As this is a busy hospital environment open every day 365 days per year, the ability to work on a rotating schedule, including nights and weekends, is essential. It’s an opportunity to work within an industry that makes a real difference; at Sodexo, we provide exceptional opportunities for your growth and development!

What you'll do:

• Effective operation of the Switchboard and its associated systems.
• Answer all calls politely and promptly.
• To comply with operational policies and procedures.
• Support other Sodexo staff in their duties.
• Provide operational cover for other clerical staff.
• Telephone and face to face liaison with internal staff and contractors.
• Operate and update the paging and bleep systems.
• Initiate internal procedures on activation of emergency call or alarm.
• General admin office day to day duties.

For a full list of responsibilities please view the attached job description

What you bring:

• Proven customer service experience
• Excellent organisation skills and with the ability to work in an ever-changing environment
• The ability to work and keep calm under pressure
• Excellent communicator, eloquent
• Competent keyboard and computer skills
• Willingness and commitment to learn
• Good general office experience

What we offer:

£23,959pa + excellent benefits package

Working with Sodexo is more than a job; it's a chance to be part of something greater. You'll belong in a company and team that values you for you; you'll act with purpose and have an impact through your everyday actions; and you'll be able to thrive in your own way. In addition, we offer:

• A flexible and dynamic work environment, fostering work-life balance.
• Competitive compensation, recognizing your valuable contributions.
• Access to ongoing training and development programs, empowering you to grow professionally.
• Countless opportunities to grow within the company, supporting your career progression.

We also offer Sodexo Discounts site promoting discounted mobile phone tariffs, savings across restaurant chains and days out, where you and your family can save money on everything from your weekly food shop to the latest cinema blockbuster and much more!

Ready to be part of something greater? Apply today!

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.