Switchboard Operator

Job Introduction

Our UK Healthcare segment have a fantastic opportunity for a Switchboard Operator to join our talented and hard working team based from Hereford County Hospital.

Sodexo Healthcare work by the side of healthcare organisations in both the public health (NHS Trusts) and private healthcare sector, using science, technology and global experience to enable human-centred care.

This is a great opportunity for a customer focused individual to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression. Reporting to the Switchboard Supervisor, you will be working as part of the Switchboard team on our Hereford Contract. In this role you will act as the first point of contact providing a telephony service for our internal and external Clients and customers. You will also provide administrative duties as required. Full training will be given to someone who wants to be part of this crucial team. If you have an excellent telephone manner with good general office experience and can keep calm under pressure, this could be the perfect opportunity for you. Excellent communication skills are essential together with good keyboard skills and a willingness to learn!

You don't just join Sodexo, you belong

Join Sodexo and you become part of a worldwide, extended family. Team spirit is strong and encourages people to stay long-term. You can bring your whole self to work every day and we cant wait for you to join the team! 

Role Responsibility

• Effective operation of the Switchboard and its associated systems.
• Answer all calls politely and promptly.
• To comply with operational policies and procedures.
• Support other Sodexo staff in their duties.
• Provide operational cover for other clerical staff.
• Telephone and face to face liaison with internal staff and contractors;
• Operate and update the paging and bleep systems;
• Initiate internal procedures on activation of emergency call or alarm.
• General admin office day to day duties. 

The Ideal Candidate

• Proven customer service experience
• Excellent organisation skills and with the ability to work in an ever-changing environment
• The ability to work and keep calm under pressure
• Excellent communicator, eloquent
• Competent keyboard and computer skills
• Willingness and commitment to learn
• Good general office experience

Package Description

£24,316.50pa  - £25,937.60pa + great benefits

Location: Hereford County Hospital, Hereford HR1

Permanent

Work Pattern – 5/7 shift pattern on a rota basis

We also offer Sodexo Discounts site promoting discounted mobile phone tariffs, savings across restaurant chains and days out, where you and your family can save money on everything from your weekly food shop to the latest cinema blockbuster and much more!

About the Company

In the UK and Ireland, Sodexo employs around 30,000 people, and partners with clients in many sectors across business and industry; schools and universities; sports and leisure; energy and resources; government and agencies; healthcare; justice and defence.

Sodexo’s connected; people-centric approach brings together a diverse range of expertise. The breadth of services it offers ranges from food and hospitality; cleaning; reception; concierge (Circles); security; property management and technical services through to data driven workplace strategy and design (Wx); employee engagement and recognition services (Sodexo Engage) and personal home services through Prestige Nursing + Care and the Good Care Group.  

Vital Spaces is Sodexo’s value proposition that puts people at the heart of everything we do, bringing together services and solutions and focusing on the productivity and wellbeing of people wherever they are.

Sodexo is committed to being an inclusive employer; we welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. 

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process.