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Supply Solutions Consultant

Please Note: The application deadline for this job has now passed.

Job Introduction

Do you have experience of working in a helpdesk environment? Are you proactive and able to quickly provide solutions? If yes, this may be just the role for you!

We have an exciting new role as a Supply Solutions Consultant to work within our offices based in Leeds.  As the Supply Solutions Consultant, you will respond to issues and queries concerning Sodexo’s approved supply chain as well as confirming commercial policies and procedures.

You will be part of the Supply Solutions Team which is a helpdesk based within the Command Centre entity of Service Operations within Sodexo, responsible for providing high quality customer service to internal and external stakeholders.

 

Role Responsibility

  • Escalate issues through the appropriate channels in a timely manner and advise customers of actions taken
  • Complete work items in line with agreed service level agreements
  • Act as a subject matter expert for the Supply Solutions team in defined areas of responsibility
  • Ensure maximum availability to respond to calls or emails during ‘ready’ status periods
  • Make effective decisions after gathering relevant factual information and reviewing the appropriate level of detail.
  • Investigating and troubleshooting issues with supply chain on behalf of our teams out there in the field - to ensure our front line colleagues have the products they need, when they need them, from our suppliers

The Ideal Candidate

  • A confident communicator with the ability to work to tight deadlines
  • Previous experience of a contact centre / helpdesk environment
  • Problem-solving skills
  • Attention to detail
  • Taking responsibility for finding solutions and ability to take initiative in order to support our site colleagues

Desirable

  • Experience of working with supply chain

Package Description

Competitive Salary + bonus

We also offer Sodexo Discounts site promoting discounted mobile phone tariffs, savings across restaurant chains and days out, where you and your family can save money on everything from your weekly food shop to the latest cinema blockbuster and much more

About the Company

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, Defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

Sodexo and our clients are committed to safeguarding and promoting the welfare of children and adults within a regulated activity. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to further engage ex-forces personnel and reservists.  Those applying for roles with us who meet the essential criteria advertised under the ‘ideal candidate’ on the vacancy advertised are guaranteed to progress within the selection process.

Salary Competitive salary + excellent benefits package
Frequency Annual
Job Reference SDX/TP/RF4421-1/SO
Contract Type Permanent – Full Time
Closing Date 19 February, 2020
Job Category Administrative
Business Unit UK Tech and Services
Location Leeds
Posted on 05 February, 2020

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