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Soft Services Support Operative

Please Note: The application deadline for this job has now passed.

Job Introduction

To support the Cleaning and Soft Service’s Manager in all activities as part of a TFM contract including sub-contractors and cleaning services to meet the contracted specification, SLA’s and KPI’s.

Role Responsibility


  • Modernise our service offer to ensure that we are fresh
  • Have the ability to identify zones in need of attention, prioritise and make good the area
  • The ability to maintain good customer relationships
  • Be prepared to undergo training
  • All client house rules to be understood implemented where appropriate.

Main Assignments:

  • Delivery of a consistent level of service, within the Company's standards, to the contract specification and service offer
  • Compliance to company policy’s and statutory regulations relating to safe systems of work, health & safety, hygiene, cleanliness, fire and COSHH.
  • Client satisfaction

The Ideal Candidate


  • Ability to achieve high standards of cleaning
  • Self-motivated
  • Ability to work effectively as part of a team
  • Good interpersonal skills and ability to communicate effectively with customers, clients, and employees
  • Flexible approach to role
  • Good stock control, and ordering and delivering of stock
  • Ensure control of waste in certain areas



  • Ensure operational, planned and reactive activities are effectively planned and scheduled and undertaken on time and in accordance with Statutory Legislation, appropriate maintenance specification and agreed SLA response times
  • Ensure compliance with all Health & Safety legislation and Company/Client Health & Safety practices and procedures.
  • Liaise with and escalate issues to the Cleaning Manager in accordance with escalation processes
  • Gain a sound understanding of the Client’s objectives
  • Assist in the preparation of operational procedures, emergency and contingency plans to achieve best working practices and demonstrate continuous improvement.
  • To ensure 100% compliance to all standards set by Sodexo, customer and other governing bodies.
  • To ensure a clean and tidy work ethic is installed utilising the 5s and LEAN methodology.
  • To assist on other sites within the AWL portfolio as may be necessary in an emergency
  • Actively seek and identify opportunities for business growth within the contract.
  • Supports the financial performance of the contract where applicable through reducing costs and or managing Sodexo resources of all types effectively.
  • Supports the wider Sodexo team beyond their own remit in line with business requirements on their own initiative or as and when requested.
  • All staff are required to positively engage, support and participate in Sodexo activities, initiatives (including New Ways of Working) and communications where required.

Package Description

06:00 – 14:00

£8.91 Ph.

Working in Yeovil (Leonardo) helicopter manufacturing site, this is a varied role, to include, cleaning, porterage, external ground cleaning, this list is not exhaustive.

About the Company

In the UK and Ireland, Sodexo employs around 30,000 people, and partners with clients in many sectors across business and industry; schools and universities; sports and leisure; energy and resources; government and agencies; healthcare; justice and defence.

Sodexo’s connected; people-centric approach brings together a diverse range of expertise. The breadth of services it offers ranges from food and hospitality; cleaning; reception; concierge (Circles); security; property management and technical services through to data driven workplace strategy and design (Wx); employee engagement and recognition services (Sodexo Engage) and personal home services through Prestige Nursing + Care and the Good Care Group.

Vital Spaces is Sodexo’s value proposition that puts people at the heart of everything we do, bringing together services and solutions and focusing on the productivity and wellbeing of people wherever they are.

Sodexo is committed to being an inclusive employer; we welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process


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