Soft Services Manager

Job Introduction

Full time
42 hrs per week
5 out 7
£36500 per annum
Opportunities for professional development
Plus our Sodexo employee benefits package

London, WC2H 9FA - Full time

AtSodexo, we’re passionate about our people. We know that our teams are thekey to delivering exceptional service and creating meaningful experiences forour clients, customers, and employees.

Weare looking for a highly motivated and experienced Soft Services Manager to oversee the delivery of cleaning,pest control, and waste management services at our Covent Garden site. This role is critical in maintainingthe highest standards of service and presentation within a luxury environment.

As a Soft ServicesManager you'll:

Lead the daily operations of cleaning services, ensuring all areas are maintained to the highest standards.
Oversee pest control and waste management, ensuring compliance with policies and health & safety requirements.
Manage and motivate a team, providing training, support, and performance monitoring.
Conduct and record regular quality checks, addressing any issues promptly.
Liaise with supervisors, client representatives, and site teams to ensure smooth service delivery.
Manage rotas, reporting, stock levels, and operational paperwork.
Drive continuous improvement and inspire a culture of excellence.

What we're looking for:

Experience in a similar role within a luxury or high-profile environment.
Strong leadership and team management skills with the ability to inspire and motivate.
Excellent communication skills, both written and verbal.
Strong organisational skills with the ability to prioritise in a fast-paced environment.
Professional presentation and a keen eye for detail.
Knowledge of COSHH and health & safety standards (IOSH/NEBOSH desirable).
Computer literate, confident with Word, Excel, and PowerPoint.

A little more about Sodexo:
At Sodexo, our purpose is to create abetter every day for everyone to build a better life for all. As theglobal leader in services that improve the Quality of Life, we operate in 55countries, serving over 100million consumers each day through our uniquecombination of On-Site Food and FM Services, Benefits & Rewards Servicesand Personal & Home Services.

We arecommitted to being an inclusive employer. We are a forces friendlyemployer. We welcome and encourage applications from people with a diversevariety of experiences, backgrounds and identities. We encourage ouremployees to get involved with our Employee Networks such as Pride, SodexoParents & Carers, Sodexo Disability, Ability network, SoTogether,Generations and Origins.

We’rea Disability Confident Leader employer. We’re committed to changingattitudes towards disability, and making sure disabled people have the chanceto fulfil their aspirations. We run a Disability Confident interviewscheme for candidates with disabilities who meet the minimum selection criteriafor the job.

Click here to read more about what we do to promote aninclusive culture.

Ready to be part ofsomething greater?

Apply

Salary	£45,000- £48,000 per annum plus Sodexo Benefits
Frequency	Annual
Job Reference	SDX/TP/1159297/147857
Contract Type	Permanent – Full Time
Closing Date	29 September, 2025
Job Category	Cleaning
Business Unit	UK Corporate Services
Location	London, United Kingdom
No. of positions	1
Posted on	15 September, 2025

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