Soft Services Duty Manager

Job Introduction

• Full time
• Monday to Friday - 8:00am - 4:00pm
• £48000 per annum 
• Opportunities for professional development
• Plus our Sodexo employee benefits package

Soft Services Duty Manager 

Macclesfield, SK10 2NA - Full time

At Sodexo, we’re passionate about our people. We know that our teams are the key to delivering exceptional service and creating meaningful experiences for our clients, customers, and employees. 

We are seeking an experienced and driven Soft Services Duty Manager to join our team supporting Sodexo. This is a key operational role responsible for the effective delivery of a diverse range of Facilities Management soft services. Working closely with the Soft Services Lead, you will ensure service excellence, operational efficiency, and continuous improvement across your area of responsibility.

You will oversee day-to-day service delivery, lead and motivate a team of FM professionals, and act as a key point of contact for the client, ensuring that all services are delivered safely, compliantly, and in line with contractual and quality expectations.

Key Responsibilities

• Leadership & Operations

Lead, mentor, and develop your on-site Sodexo team to drive safety, service quality, and operational performance.

Oversee daily service delivery across your assigned area, ensuring performance meets Sodexo and AstraZeneca standards.
Promote continuous improvement, cost efficiency, and innovation across service lines.
Support the implementation of transformational initiatives and LEAN practices to enhance operational effectiveness.
Ensure robust performance management, setting clear KPIs and driving accountability within your team.

• Client & Stakeholder Management

Build strong, collaborative relationships with AstraZeneca stakeholders to understand their evolving needs.
Act as a key escalation point for service issues, ensuring timely and effective resolution.
Collaborate with Sodexo peers and support functions to deliver consistent, high-quality services.

• Safety, Quality & Compliance

Ensure all operations fully comply with Health, Safety, Environmental, and Quality (SHEQ) standards.
Uphold compliance with pharmaceutical (GxP) requirements, maintaining audit readiness at all times.
Create a culture of safety and accountability within your teams.
Support or lead internal and external audits, ensuring action plans are implemented where required.

• Continuous Improvement & Development

Champion innovation and efficiency, encouraging your team to contribute ideas for improvement.
Work closely with colleagues to support the delivery of site-wide improvement and development initiatives.
Foster a culture of empowerment, collaboration, and professional growth.

About You

We’re looking for an experienced FM professional with a passion for leadership and operational excellence. You’ll bring:

• Proven experience managing soft services in a complex or GxP-regulated environment.

• Strong leadership and people management skills, with a focus on developing and motivating teams.

• Excellent stakeholder management and communication skills at all business levels.

• Experience driving continuous improvement and implementing LEAN methodologies.

• A proactive and adaptable approach to problem-solving and change management.

• A strong understanding of compliance, safety, and quality standards.

Why Sodexo?:

Working with Sodexo is more than a job; it’s a chance to be part of something greater. 

Belong in a company and team that values you for you. 

Act with purpose and have an impact through your everyday actions.

Thrive in your own way. 

We also offer a range of perks, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering wellbeing support 
• An extensive Employee Assistance Programme to help with everyday issues or life's larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeing
• Access to a 24hr virtual GP Service
• Sodexo Discounts Scheme, offering great deals 24/7 across popular high street retailers (also open to friends and family)
• Save for your future by becoming a member of the Pension Plan
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools
• Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit
• Sodexo UK and Irelands enhanced benefits and leave policies

A little more about Sodexo:

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, SoTogether, Generations and Origins.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

Click here to read more about what we do to promote an inclusive culture.

Ready to be part of something greater? 

**Chatter Line

Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications