Soft Service Manager

Job Introduction

Sodexo Government and Agencies segment have an excellent opportunity for an experienced Soft Services Manager to join our team supporting a national government contract.

You would have previous experience in a similar role, excellent leadership, communication and stakeholder management skills. To do well in this role, you should be used to delivering against strict time schedules, be highly organised and able to get the best out of high-performing teams. 

This role is home based but you will be required to look after several sites based in the North West, so some travel will be required and experience in managing multi sites will be beneficial.

Our wealth of experience partnering Government Agencies means we are able to transfer best practices from the corporate sector to create better working environments in the public sector. We bring services that increase employee engagement, wellbeing and productivity to the public sector to help support government to deliver on its promised outcomes while reducing costs. Our goal is to improve service outcomes and reduce overall costs to the taxpayer.

Role Responsibility

• The overall accountability and responsibility for the day to day management, co-ordination and control of all contract activity within designated region, as set out in the contract service specification, work package C
• To actively promote and maintain a positive health, safety and wellbeing culture within designated con-tractual region
• Responsibility for rigorous management of regional P&L account
• Lead, develop, manage and motivate a high performing team to the agreed standards ensuring that the client receives services of the highest quality
• To maximise the profitability of the contract and manage costs effectively
• Act as the operational interface between the client(s) and the Account Manager/Director (or equivalent)
• Manage the onsite client and Sodexo services and teams to deliver the agreed SLA and standards, act-ing as Sodexo primary representative on site
• Provide direction and expertise to the operating area by promoting Sodexo strategies and best business practices in order to uphold the company mission and values
• Ensure that statutory requirements and company policies and procedures are followed and deadlines are met

The Ideal Candidate

• Previous experience of operational management in a similar environment
• People management experience
• Ability to interpret and utilise financial and commercial information
• Able to demonstrate working knowledge of word, Excel and Outlook
• Good numerical, interpersonal and communication skills, must be able to demonstrate effective verbal and written communication
• Manage multiple workloads and shifting priorities
• Self-motivated and able to work on own initiative within a team environment

Package Description

£24,400 - £27,600 depending on experience

Home based role with travel covering up to 30 sites in the North West - From Preston to Carlisle

We also offer Sodexo Discounts site promoting discounted mobile phone tariffs, savings across restaurant chains and days out, where you and your family can save money on everything from your weekly food shop to the latest cinema blockbuster and much more!

About the Company

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process