Social Media Manager

Job Introduction

We’re looking for an experienced social media manager to join our inhouse Brand and Communications team. Taking accountability for our social media channels in UK&I you’ll oversee community management; help develop and deliver on content strategy; provide insightful, real time reporting and social listening; consult with internal stakeholders to develop strategic approaches which deliver real commercial gains; and provide intelligent issues management approaches in difficult situations. You will also have experience of managing paid social media activity.

You’ll be a responsive, collaborative, insightful, agile, resilient, pragmatic and creative thinker with a passion for delivering engaging and powerful social media content which aligns to our B&C strategy. You’ll have experience of running social channels for B2B/corporate organisations and will use data and insight to make decisions and your stakeholder management skills to consult with our business segments to devise the most effective way to deliver our brand messaging.

This is an exciting opportunity to get creative with content, develop strong consultative stakeholder relationships and drive brand engagement for our diverse and interesting organisation. No day will be the same and you’ll have plenty of opportunity to develop and enhance your skillset. You might have experience working in a social media agency as a senior account manager / junior account director or you might already be working as a social media manager inhouse, either way you’ll bring bags of knowledge, passion and creativity to the role.

Role Responsibility

• Work with the PR & Campaigns Director to determine and deliver the social media content strategy
• Develop & deliver impactful social content and campaigns creating a measurable impact on regional brand awareness and growth.
• Community management and social listening
• Building and tracking audiences
• As the Subject Matter Expert for the company, protect brand reputation and provide advice and guidance to the business for all matters relating to social media strategy and practice and for all segment customer social media communication.
• Coach and support senior leaders and local champions to become influential Brand Advocates delivering effective communications via social channels.
• Crisis management support

A full job description can be located in the below attachment

The Ideal Candidate

• In-depth professional knowledge and understanding of Social Media platforms, their respective participants (Facebook, LinkedIn, Twitter, Yammer, YouTube, Instagram, Google+ etc.) and how each platform can be deployed in different scenarios
• Experience working for an agency or large, complex organisation in a similar role – corporate environment
• Demonstrable experience developing strategic and creative B2B ideas for social media tactics and campaigns
• Excellent communication, writing and language skills with the ability to communicate technical information to a non-technical audience
• Able to identify potential negative or crisis situations and apply conflict resolution principles to mitigate issues
• The resilience to operate in occasionally challenging circumstances handling occasional sensitive and polarising subject matter
• A team player with the confidence to take the lead and guide other employees when necessary (i.e. content development, creation and editing of content, and online reputation management)
• Good technical understanding and can pick up new tools quickly
• Thinks things through to their logical conclusion – sees all the angles
• Excellent at building and maintaining internal and external business relationships, online and off
• An enthusiastic, upbeat, positive force for good and change in the team

Package Description

c. £45,000 per annum plus benefits and bonus

We also offer Sodexo Discounts site promoting discounted mobile phone tariffs, savings across restaurant chains and days out, where you and your family can save money on everything from your weekly food shop to the latest cinema blockbuster and much more

About the Company

In the UK and Ireland, Sodexo employs around 30,000 people, and partners with clients in many sectors across business and industry; schools and universities; sports and leisure; energy and resources; government and agencies; healthcare; justice and defence.

Sodexo’s connected; people-centric approach brings together a diverse range of expertise. The breadth of services it offers ranges from food and hospitality; cleaning; reception; concierge (Circles); security; property management and technical services through to data driven workplace strategy and design (Wx); employee engagement and recognition services (Sodexo Engage) and personal home services through Prestige Nursing + Care and the Good Care Group.  

Vital Spaces is Sodexo’s value proposition that puts people at the heart of everything we do, bringing together services and solutions and focusing on the productivity and wellbeing of people wherever they are.

Sodexo is committed to being an inclusive employer; we welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. 

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process