Services Manager

Job Introduction

Sodexo have a fantastic opportunity for a Services Manager to join our busy team based in Tidworth, Wiltshire. 

The role will be responsible for the day to day management of our onsite services, managing a team and ensuring our clients service expectations are met within our contract agreement. 

The ideal candidate should have previous management experience within a soft services industry, excellent people and customer skills along with fantastic leadership skills.

Our wealth of experience partnering Government Agencies means we are able to transfer best practices from the corporate sector to create better working environments in the public sector. We bring services that increase employee engagement, wellbeing and productivity to the public sector to help support government to deliver on its promised outcomes while reducing costs. Our goal is to improve service outcomes and reduce overall costs to the taxpayer. Join Sodexo and be part of something greater. You belong in a team where you can act with purpose and thrive in your own way.

For more information on Sodexo Careers please visit Sodexo Careers 

Role Responsibility

• Overall accountability and responsibility for the day-to-day management, co-ordination and control of all HMRC activity as set out in the contract Schedule of Requirement (SOR) and operational manuals, across the designated contract and affiliated sites.  
• To focus on growth including the management of independent contracts on site. 
• To plan, organise and manage delivery of all services within all operational business areas.  
• To ensure standards of service detailed in the service level agreement, KPIS and within the schedules of the contractual terms and conditions are achieved, maintained and developed for assigned operational business areas.  
• To contribute to the growth of all services in order to meet client and commercial expectations whilst maintains strict budgetary control within operational business areas in line with client and Sodexo’s expectations.  
• Embracing the principals of Collaborative Business Relationships (BS1100), in line with Sodexo’s vision and values.  
• To manage all aspects of performance of an assigned group of direct reports. 

Please see attached job description for further information regarding the role requirements

The Ideal Candidate

• Experience of working in a management role within the Soft FM industry.  
• Leadership skills and knowledge 
• People management skills including general HR recruitment, training and managing employee performance including disciplinary and grievance procedures.  
• Good numerical, interpersonal and communication skills, must be able to demonstrate effective verbal and written communication  
• Management level knowledge of Health and Safety and Food Safety  
• Ability to make independent decisions  
• Ability to work on own initiative within a team environment.  
• Working knowledge of using MS Office applications 
• Attention to detail and adherence to standards 
• Analyse problems, develop opportunities and implement innovative solutions. 

Package Description

Up to £32,000 plus benefits 

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer:

• Flexible and dynamic work environment
• Competitive compensation
• Access to ongoing training and development programs
• Countless opportunities to grow within the company
• Full training and full protective uniform supplied
• Health and wellbeing incentives
• Training and development opportunities
• Reward and Recognition schemes
• Flexible working considered
• Volunteering days
• Cycle to work scheme
• Life Assurance
• Free parking on site

We're all about building a workplace for the future, we believe in equal opportunities, and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be natural, and be the best versions of themselves. We recognise that we’re on a journey with regards to diversity and inclusion and would therefore welcome applications for candidates from underrepresented backgrounds.

All offers are subject to full security clearance checks

Ready to be part of something greater? Apply today!

About the Company

At Sodexo, our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.