Service Support Team Lead - Salford
Please Note: The application deadline for this job has now passed.
Job Introduction
Service Support Team Lead
As a Service Support Team Lead with Sodexo, you'll manage our IT Support team that keeps our business running. Your role is crucial in ensuring user incidents and queries are dealt with effectively and efficiently, and your experience with ITIL standards will help to further develop our high-performance culture. You'll enjoy a wide exposure to different types of IT system and technology across the Sodexo estate, managing major incidents in collaboration with our wider service team.
What you’ll do:
- Provide an excellent, customer-focussed service to the Sodexo UK&I business
- Lead the IT Service Desk team, collaborating with other Support Team Leaders to ensure staff availability to cover incidents via phones and tickets as well as take on proactive or project-based support work
- Guide team members to better understand and commit to ITIL standards and adhere to our Service Level Agreements and metrics targets
- Continually improve the efficiency and productivity of the team through information from calls and problem management systems
- Take a proactive role in responding to and resolving major incidents and critical issues
What you bring:
- Experience of team management in an IT environment, helping develop colleagues' skills through setting SMART goals in a high-performance culture
- Proven understanding of ITIL standards, ideally with foundation level certification or above
- Experience working in a service desk in an enterprise environment, supporting complex major incidents
- Excellent communication and stakeholder management skills, dealing with colleagues in a polite, understanding manner even in stressful situations
What we offer:
Basic Salary + Bonus + Excellent benefits package
Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer:
- Flexible and dynamic work environment
- Market-rate compensation with superb benefits
- Access to ongoing training and development programs
- Countless opportunities to grow within the company
About Sodexo
At Sodexo, our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.
Ready to be part of something greater? Apply today!
