Service Solutions Coordinator
Job Introduction
Job Purpose
We currently have an opportunity for a Travel Plan & Parking Coordinator to undertake general specific car park and travel management duties. This is a great opportunity for a customer focused individual to join a world leading food and facilities management company, who can offer unrivalled opportunities for career progression.
Role Responsibility
Main Duties
- To monitor and administrate the car parking for the sites.
- Be the point of contact for parking issues and permit applications.
- Monitor travel plan email box and respond to queries
- Maintain travel & parking updates (upload documents etc.)
- Send parking communications out to the businesses
- Responsible for updating the Epsom campus vehicle registration database
- Responsible for recording offenders and escalating non-compliance to the appropriate line manager
- To monitor visitor parking spaces and there use
- To monitor car share spaces and there correct use
- Issue parking permits and vehicle entry hardware
- Carry out vehicle counts and surveys as requested by projects
- Liaise with B/Heads on departmental allocation
Parking Plan
- Collate business unit review bi-annually
- Update & Issue bi-annual parking plan
General
- Work with graphics and printers on plan, notices, permits etc.
- Convene `Travel & Parking` focus group meetings.
- Assist with shuttle bus issues and complaints.
- Assist with other travel planning initiatives and measures
Key Performance Indicators (KPIs) or “What it will look like when you are doing the job well”
- People adhering to the travel and parking plan
- Database is up to date and all information require to administer the plan is in place
- Clear & regular communication with stakeholders
The Ideal Candidate
Essential
- Previous administrative experience
- Experience in a customer facing role
- Excellent written and verbal communication skills
- Excellent IT Skills particularly MS Office experience
- Good organization skills
- Previous experience of working within a team
- Excellent attention to detail
- Facilities Management experience – desirable
- Ability to communicate with people of all levels within the business
Package Description
Travel Co-Ordinator (within Facilities Management) for prestigeous client