Service Manager

Job Introduction

Job Description

• Job Title: Service Manager
• Location: Ellens Glen House 72 Cranbree Avenue Edinburgh EH16 6FF
• Up to £33495 Salary + Sodexo benefits
• Paid Holidays
• 37.5 hours per week. (Monday to Friday however site operates 7 days a week so flexibility is required)
• Site Specific Perks & Benefits 

Job Introduction 

Sodexo provides a full range of facilities services at this community hospital, including:

• Catering

• Cleaning

• Linen & laundry

• Waste management

• The post holder is responsible for all soft services at the Ellens Glen House site

• Required competencies for the post holder include:

  • Relationship Management: Effectively builds and maintains mutually beneficial relationships internally and with clients

  • Resilience: Maintains momentum during challenges, balances competing demands, and adapts well to changing priorities

  • Impact and Influence: Communicates effectively, inspires individuals at all levels, and secures commitment to foster a high-engagement, high-performance culture

  • Analysis and Decision Making: Focused on achieving business goals; capable of identifying the root causes of problems and proposing effective solutions

  • Planning and Organisation: Delivers tasks on time, within budget, and above quality expectations, even under pressure

What You'll Do:

• Develop and maintain good working relationships

• Manage day-to-day operations of relevant employees, including:

  • Operational budget management

  • Reporting concerns or disputes to relevant parties

  • Implementing clear plans to resolve issues

• Ensure service delivery meets required levels

• Manage the workforce in accordance with Company and Client policies, including employee relations matters

• Lead services related to:

  • Administration

  • Recruitment

  • Talent succession

  • Payroll requirements

• Possess and enforce an excellent understanding of current health and safety regulations across the site

• Oversee training requirements on-site, considering:

  • Changes in legislation

  • Best practices

What You Bring:

• Comprehensive experience in a management role within the soft FM (Facilities Management) service industry

• Adaptable, flexible, and resilient

• Strong people management skills, including:

  • General HR functions

  • Recruitment

  • Training

  • Managing employee performance

  • Handling disciplinary and grievance procedures

• Good numerical, interpersonal, and communication skills, with effective verbal and written communication

• Management-level knowledge of health & safety and food safety

• Ability to make independent decisions

• Proficient in MS Office applications (Word, Excel, Outlook)

• High attention to detail and commitment to standards

• Strong analytical problem-solving skills with the ability to develop opportunities and implement innovative solutions

• Holds a food safety qualification equivalent to CIEH Level 3

Desirable:

• Experience working in a healthcare environment

What we offer:

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering mental health and wellbeing support.
• Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
• Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services.
• The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.
• Money Insights and financial benefits via the Salary Finance Platform.
• Save for your future by becoming a member of the Sodexo Retirement Plan
• A Death-in-Service benefit for colleagues who pass away whilst employed by Sodexo
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools.
• Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
• Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities.
• Flexible and dynamic work environment 
• Competitive compensation 
• Full training and full protective uniform supplied.

Ready to be part of something greater? Apply today! Career progression for the caring profession.

Sodexo reserves the right to close this advertisement early if we are in receipt of a high volume of applications.

About Sodexo 

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services. 

We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

Click here to read more about what we do to promote an inclusive culture.

Sodexo Disability, Ability network, So Together, Generations and Origins.