Senior Operations Manager – Healthcare PFI

Job Introduction

• Lead major operational change projects on behalf of the departments.  
• Drive operational improvement through innovation and an improved staff engagement.
• Deliver a strong management review and control process with the operational managers and senior site management (SMT) including the monthly review and reporting process.
• Take an active role in supporting the operational managers in client meetings (e.g., quarterly reviews) and proposals for new and existing services including continuous improvement plans.  
• Develop and maintain good working relationships with the senior managers of the client.
• Active member of the onsite senior management team to support the Business Director in the strategic decision making on the Royal Stoke PFI’s.
• Work with the operational managers to identify risks, issues and opportunities and ensure that the operations team have plans in place to address them.
• Analyse performance trends and opportunities and determine how best the insight from this work can be turned into real performance improvements. 
• Day to day management of the Operations Managers across multi disciplines 
• Manage operations within the parameters of the contract and statutory obligations.
• Manage the workforce in line with Company and Client policies.
• Lead service for administration, recruitment, talent succession and payroll requirements 
• To have an excellent understanding of current health and safety regulations to then enforce these across the site. 
• Overseeing of the training requirements within the site taking in to consideration changes in legislation and best practise
• To assist in the strategic planning for future development of the sites and the business development of operational services

• Comprehensive experience of working in a senior management role within the service industry
• Facilities Management/Service Management specific technical skills including logistics knowledge and experience.
• Adaptable, flexible, and resilient
• Inclusive style Leadership skills and knowledge
• Proven track record of leading, managing and developing a team
• People management skills including general HR skills in recruitment, training and managing employee performance including disciplinary and grievance procedures.
• Good numerical, interpersonal and communication skills, must be able to demonstrate effective verbal and written communication.
• Management knowledge of health & safety and food safety
• Ability to make independent decisions.
• Able to work on own initiative within a team environment.
• Able to demonstrate working knowledge of MS Office (Word, Excel and Outlook)
• Able to demonstrate attention to detail and adherence to standards.
• Able to analyse problems analytically, develop opportunities and implement innovative solutions.
• Proven experience of managing long-term client relationships
• Proven track record of leading, managing and developing a team. 
• Proven ability to develop new business opportunities.
• Must be able to demonstrate the ability to communicate effectively both verbally and in writing.

• Analytical skills: able to understand complex performance issues and advise and able to prioritise action plans to resolve
• Experience of working within PFI environment
• Experience of working with Healthcare

• Flexible and dynamic work environment
• Competitive compensation
• Access to ongoing training and development programs
• Countless opportunities to grow within the company.