Senior Director, Omni-Channel Retail (Global Food)

Job Introduction

We are currently recruiting for Senior Director, Omni-Channel Retail (Global Food) on a Full Time, Permanent basis to join our Food team within our Service Operations segment.  This role is Home Based, but will require national and international travel.

The Senior Director, Omni-Channel Retail will play an integral role in the successful implementation of the Global Food Platform across the business. 

Role Responsibility

• Establish strong, effective and collaborative relationships with Region Food Service Platforms, Supply Management, Group Client & Consumer Insights, Global Market Segments (Marketing, Operations), SO Research & Development and SO Finance
• Drive change and lead the organization towards a new way of working, leveraging in-Region expertise, in tight coordination with service core teams and global expert networks
• Develop a global framework for Omni-channel retail design, with requisite flexibility to align to individual segment consumer typologies and Sodexo retail market growth ambitions
• Defined approach to acquiring, retaining and driving retail spend through digital engagement platforms (Loyalty, Wallet, Payment etc), with the ability to scale cross-regionally effectively and expediently
• Established go to market approach for Sodexo POS & Payment systems, aligned with IFMP approach
• Delivery of harmonized & differentiated Omni-channel retail experience across digital and physical realms, and through Consumers and Operator applications
• Establish agility and scalability in approach and applications and that progressively brings accelerated innovation to consumers and operators
• The Senior Director, Omni-Channel Retail will contribute to the achievement of Service Operations vision, mission and ambition.
• Design and rapidly evolves Sodexo’s Global Omni-Channel Retail & Promotions framework, in line with Segment Marketing needs.
•  Provides digital experience leadership to Retail Development teams on digital properties to create consumer engagement campaigns, and build retail channel platforms (social, web, screen, loyalty, payment etc), that are regionally sensitised and drive both ROI and Comparable unit sales growth
• Drive, support, and challenge Omni-Channel Retail capabilities globally and regionally and in line with segmented consumer needs– creating assets, tools, resources and training to accelerate skill sets throughout organizational hierarchy
• Informs and champions global POS technology strategy and focuses on ensuring Sodexo is able to leverage technology to support the Consumer Experience and harness data to improve Sodexo competitiveness.
• Directs and leads cross discipline (onsite & online) development sub-teams when appropriate in the creation of new content driven Retail experiences.
• Works to establish Global strategy & roadmap for both physical and digital consumer experience integration with technology & POS systems to deliver against Global Consumer Retail Experience to differentiate Sodexo
   

The Ideal Candidate

• Extensive professional experience, ideally with experience in Omni-Channel Marketing, Service/ Payment Product development, Retail Operations with International reach. 
• Strong experience and proven track record in Omni-Channel Marketing
• Strong knowledge of Digital & Payment trends
• Ability to sort large amount of data and consolidate output to drive marketing campaigns
• Proven ability to deliver on time projects
• High level of computer literacy (Microsoft and project management)
• Ability to work autonomously and remotely
• Ability to travel globally and work in a diversified setting
• Ability to speak a language in addition to English would be advantageous
• Flexibility to work if applicable with different time zones and schedules
   

Package Description

COMPETITIVE + EXCELLENT BENEFITS

About the Company

Sodexo UK & Ireland employs around 36,000 people and delivers On-site Service Solutions to clients at over 2,300 locations including offices, hospitals, schools, defense sites, prisons, sporting events and visitor attractions.  With an annual turnover of over £1bn, Sodexo delivers a diverse range of services from catering, cleaning, reception to security, laboratory and grounds maintenance services, enabling clients to focus on their core business.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to further engage ex-forces personnel and reservists.  Those applying for roles with us who meet the essential criteria advertised under the ‘ideal candidate’ on the vacancy advertised, are guaranteed to progress within the selection process.

Sodexo and our clients are committed to safeguarding and promoting the welfare of children and adults within a regulated activity. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland.