Senior Credit Controller

Job Introduction

Job Title: Senior Credit Controller
Location: Prestige Support Centre, Epsom, Surrey
Salary: Up to £28,000 dependent on experience
Hours: Full time, Monday - Friday (2 x days home based).
The role is regional based and includes national travel.

Life at Prestige:

People are at the very heart of Prestige, and we want to make life better for them. As a Senior Credit Controller, you’ll grow and develop in an exciting business that puts people at the centre of everything we do.  

Prestige Nursing & Care, part of the Sodexo Group, has provided home care for over 75 years and we have 30 local offices in England and Scotland. Our aim is to lead the care industry by providing high quality, personalised and specialist services to our clients.

Reporting to the Credit Control Manger your role will include:

The role of Senior Credit Controller is to ensure all debt is collected in line with our credit terms; resolve all customer queries in a timely manner; advise branch managers and Finance Director if service should be put on stop; follow debt collection procedures for overdue accounts.

You will be required to provide accurate and efficient support for the Credit Control Manager, assist with credit control queries and ledger reporting. The Senior Credit Controller will also be responsible for all aspects of sales ledger and credit control duties for a given group of accounts. This is to be done following the Company’s Credit Control Procedures.

The success of this role will be measured by;

• Reduction in Overdue debt
• Maintain DSO below 36 days
• Streamlining processes
• Improve debt reporting
• Build relationships with key stakeholders

(Detail some of the softer skill deliverables)

i.e. The role will also build key internal and external customer relationships and have an extensive knowledge of current market conditions and trends.

The role is regional based and includes national travel.

Responsibilities:

• Covering and assisting the Credit Control Manager when needed.
• Resolving queries in a timely manner
• Providing assistance in monitoring the Teams progress and aged debt
• Accounts are chased in a timely and regular manner.
• Ensuring payments are chased for all debts over 30 days
• Advise clients and Branch Manager of suspension of service.
• To reconcile accounts when necessary
• Liaise with branch on queries raised and resolved in a timely manner
• To escalate up to line manager where necessary on an account
• Creating new accounts in Access & correcting templates for pay run
• General credit control and ad hoc duties

General Responsibilities:

• Occasionally support with the day-to-day responsibilities of the team when required
• Be a champion for internal customer service
• Do any other reasonable things the business requires

Key Factors to success:

• Intermediate Excel Skills
• Excellent customer service skills
• Over 2 years Credit Control experience
• Health care experience preferred but not essential
• Good communication skills both written and oral
• Work accurately within agreed timescales
• Demonstrate high degree of confidentiality
• DSO below 36 day

Skills and qualifications we're looking for:

• Excellent literacy and numeracy skills
• Ideally studying for professional credit control qualification
• A degree from a recognised university preferred but not necessar
• Team player
• Should be committed to assisting the Credit Control Manger, queries and credit control
• Understand the need for confidentiality
• Ability to communicate effectively with clients and branch managers
• Computer literate
• Ability to work on own initiative - self-starter, must be able to prioritise tasks and manage time
• Possess excellent administration skills
• Have a positive can do attitude
• A commitment to equal opportunities and diversity
• Symmetry between personal and organisational values
• Demonstrates the behaviours associated with Prestige Nursing & Care’s values

What we offer:

• A competitive salary
• 28 days annual leave (includes Bank Holidays) increasing every year by 1 to the maximum of 33 days over 5 years' service
• An additional day off for your Birthday 
• Blue Light Card
• Cycle to Work scheme for our Head Office, Regional and Branch staff
• Long Service Awards
• Workplace Pension
• Employee assistance programme (EAP) - confidential phone line and online support and resources available to you and your loved ones 24/7
• Supportive working environment with ongoing learning and development opportunities.
• A friendly, agile and flexible working culture.
• Refer and receive for £500 with our 'Who's your plus one?' incentive - T&C's apply

If you are as passionate about quality as we are and want a role where your skills will make a real difference, please feel free to apply and if you wish to know more about this position or what it is like to be part of the Prestige family, get in touch with us at: talent@prestige-nursing.co.uk

Please note:

In line with CQC & Care Inspectorate regulations, we require and will undertake Enhanced DBS/PVG, Right to Work, Reference and Employment History checks in line with Government guidelines for this role and safer recruitment best practice.

Whilst we endeavour to keep the recruitment process as short as possible, due to the nature of these important checks there may be extension to timelines.

 All our clients are equally entitled to have their needs met in a safe, fair and balanced way. Prestige Nursing & Care colleagues are responsible for promoting Equal Opportunities for all and for challenging any behaviour or practice which discriminates against any client or colleague on the grounds of race, religion, disability, age, gender, sexual orientation, identity or any other perceived difference.

We reserve the right to close this position early.