Security Officer with Reception duties

Job Introduction

We are currently looking for a Security Officer t to provide a professional & courteous service for Zurich Financial Services, their tenants, staff, clients & customers. This role will also include reception duties

Role Responsibility

Security duties:-

• To liaise with Sodexo/Zurich Cheltenham personnel as necessary and as instructed by the Security and FOH Manager in order to ensure the provision of an efficient and effective service.
• To prioritise tasks and respond to ad hoc requests.
• To complete and submit IR1 report forms relating to any accident/incident involving any member of staff or visitors.
• To respond immediately to intruder/panic/fire alarms upon activation during working hours.
• To attend any major incident as required.
• To ensure that fire alarm testing takes place and is recorded
• To control and issue keys in line with site policies
• To document all incidents in the daily occurrence book.
• To report any faults to the works department.
• To provide written reports and witness statements to the Police if required.
• To attend Magistrate or Crown court to give evidence if required.
• To enforce the Zurich Cheltenham/Sodexo security related procedures including CCTV, Violence and car parking.
• To improve security awareness by directing people towards sources of advice or information.
• To ensure that Secure quality management is in place and adhered to by all parties
• To play a role in crime reduction initiatives with the police.
• To monitor the CCTV system, access control system, fire alarm system and panic alarm system located in the Security control room.
• To comply with site specific guidelines and duties as laid out in the assignment instructions.
• Receiving and booking in visitors to the site, issuing them with the appropriate ID passes, directing them to the correct destination and contacting the relevant host.
• Any reception duties as required, such as work processing, answering phones and managing visitor car parking.

Note:- Security staff must adhere to the following;-

• Full uniform must be worn at all times unless authorised by supervisory or management staff.
• Staff are responsible for the upkeep for all uniform and equipment issued to them.
• All protective equipment supplied must be worn where appropriate.
• All security staff are responsible for the care of all security control room equipment and general tidiness of the security control room.
• All security staff must look clean and presentable at all times whilst on shift.

NB.  This job description is intended to give the post holder an appreciation of the role envisaged and the range of duties and responsibilities to be undertaken.  It does not attempt to detail every activity.  Specific tasks and objectives will be agreed with the post holder at regular intervals.  The post holder will be required at all times to perform any other reasonable task, as requested by the Line Manager in order to meet the operational needs of the business.

The Ideal Candidate

• To be able to develop and build good client & customer relationships                           
• To be able to prioritise tasks                                                                                                             
• To be able to respond to a variety of needs and work pressures
• created by colleagues and members of the public including rapid
• response emergencies                                                                                                        
• A knowledge of health and safety                                                                                  
• Excellent communication skills.                                                                                        
• A Background in Security services                                                                                   
• Knowledge and understanding of confidentiality issues                                       
• All employees are expected to adhere to Sodexho health and
• safety regulations and Equal opportunity regulations                                                       
• To be able to write accurate, legible operational logs, security reports and statements

Package Description

We are currently looking for a Security Officer t to provide a professional & courteous service for Zurich Financial Services, their tenants, staff, clients & customers. This role will also include reception duties

About the Company

Sodexo and our clients are committed to safeguarding and promoting the welfare of children, young persons and vulnerable adults. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland (Scotland).

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors.

With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.