Scheduler and Planner

Please Note: The application deadline for this job has now passed.

Job Introduction

Are you passionate about customer service and thrive in a fast-paced environment? Do you have excellent attention to detail and the ability to manage diverse workloads?

As a Command Centre Work Scheduler and Planner at Sodexo, you will have the opportunity to work with a dynamic team, build strong relationships with stakeholders, and make a tangible difference. Your skills in scheduling and planning reactive and planned maintenance works will ensure smooth operations and adherence to service levels.

Take on this exciting role and contribute to our commitment to exceptional customer service and safety.

What you’ll do:

Accurately record details of Site Delivery Teams, Engineering, and Third-Party Suppliers to ensure effective communication and awareness of potential issues.
Build relationships with key stakeholders on-site, understanding site requirements and specifications to provide tailored support.
Proactively manage work orders, ensuring their completion and escalation of any emerging issues.
Adhere to processes and procedures, including raising and managing purchase orders, to maintain efficient workflows.
Respond promptly and efficiently to incoming inquiries and requests, demonstrating attention to detail in information gathering and inputting.
Apply logic and common sense to requests for assistance, escalating identified criteria in line with established procedures.
Identify potential areas of improvement, sharing insights with the Command Centre Team Leader and contributing to ongoing enhancements.

What you bring:

Excellent written and verbal communication skills.
Minimum of 2 years of Customer Service experience, preferably in a Command Centre or Call Centre environment.
Intermediate computer skills in MS Office, including Word and Excel.
Proficiency in utilizing CMMS applications, especially work planning and scheduling functionalities (e.g., Maximo).
Strong understanding of reactive and planned maintenance works, enabling effective planning within SLAs/KPIs.
Motivation to work collaboratively in a team environment, building relationships and influencing outcomes.
Exceptional attention to detail, prioritization skills, and the ability to handle a diverse workload in a high-pressure setting.

What we offer:

Excellent benefits package

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer:

Flexible and dynamic work environment
Competitive compensation
Access to ongoing training and development programs
Countless opportunities to grow within the company

Salary	£22,000 to £23,000 per annum
Frequency	Annual
Job Reference	SDX/TP/RF9510/TS
Contract Type	Permanent – Full Time
Closing Date	13 June, 2023
Job Category	Administrative
Business Unit	UK Tech and Services
Location	Salford, United Kingdom
Posted on	31 May, 2023

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