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Retail Operations Support Co-ordinator

Job Introduction

Sodexo Live! have a fantastic opportunity for a Retail Operations Support Co-ordinator to join our first-class team at Ewood Park, the home of Blackburn Rovers Football Club.

This is an exciting new fast paced role giving you the opportunity to work closely with and support the Retail Manager with all hospitality and events catering services. You will be responsible for ensuring the Retail function is highly profitable by supporting the Head of Department in leading a motivated team, delivering top-quality services. Staff engagement is key to this role so you will love to listen, guide and inspire employees.

This will suit an excellent organiser with a passion for providing first class customer service.  You will demonstrate confidence and professionalism with a proactive, hands-on approach. Flexibility is essential as the role is varied and will include Event and Function Management, Cellar Operations and Stock Control Management. Cellar operations involves physical activity and working with alcohol, including heavy lifting and moving; this role will therefore suit someone physically fit and happy to get involved.

If you have experience in Events, Conference or Banqueting operations with good attention to detail, this is a great opportunity to further your career in an iconic, multi-functional venue. 

At Sodexo Live! we bring people together; we create exceptional moments and lasting memories. We are a unique community of people mobilized to create live experiences that are unforgettable.

When you join Sodexo Live! you truly belong, you will have the opportunity to thrive with career and learning opportunities available across the organisation - we can’t wait for you to join us! This is a fantastic permanent position with opportunities for further career progression within a global organisation. 


Main Responsibilities
What you'll do:

  • Act as key operational support for Retail Head of Department
  • Act as the point of contact between the sales and operational teams offering creative input to deliver on trend, cutting edge events.
  • Support to ensure that all events are delivered in line with agreed budgets and time frames. 
  • Work collaboratively with the HR and Training teams to ensure all casual staff have the required skills to deliver outstanding service. 
  • Liaise with internal sales and clients to understand event requirements and attend key client meetings. 
  • Support operational teams to deliver match days and events. 
  • Duty Manage to deliver functions as required.
  • Support matchday operation (All scheduled home games attended)
  • Support on site events (as and when required)
Typical supporting tasks include, but are not limited to: Operational Set Up, Breakdown and Spinning of Rooms, Cellar Operations, Event and Function Management, Stock Control Management, Leadership and Coaching, Rota Planning, Staffing and Training Records, Creating Event/Match Packs including Menus, POS and Display, Social Media, Process Improvement

For a full list of responsibilities please read the attached job description

The Ideal Candidate
What you bring:

  • Good Knowledge of Retail Operations
  • Good understanding of Stock Control
  • Strong EPOS skills
  • Strong commercial and business acumen 
  • Experience of working with a diverse casual team
  • Excellent communication skills at all levels, internally and externally
  • Resilience to manage multiple tasks and prioritise. 
  • Self-motivated and able to work on own initiative within a team environment. 
  • Experience in planning and management of events
  • Flexible approach to working time. 
  • Experience in using Microsoft Office 
  • Good eye for detail
  • Willing to work with flexible working hours.
  • Able to handle and manage alcohol.
  • Need to be physically able to move large amounts of equipment.
What we offer:

£23,000pa - £25,500pa + excellent benefits

Working with Sodexo Live! is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer:

•            Flexible and dynamic work environment
•            Competitive compensation
•            Access to ongoing training and development programs
•            Countless opportunities to grow within the company.

We also offer Sodexo Discounts site promoting discounted mobile phone tariffs, savings across restaurant chains and days out, where you and your family can save money on everything from your weekly food shop to the latest cinema blockbuster and much more!

Ready to be part of something greater? Apply today!

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