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Retail Manager

Please Note: The application deadline for this job has now passed.

Job Introduction

As a Retail Manager for Sodexo based at Manchester University NHS Foundation Trust, you are not only an exceptional leader and communicator but also a catalyst for positive change. This is a great opportunity for you to become a member of the site management at CMUH with key responsibilities for the front and back of house services in retail units including hospitality, ensuring excellent customer service and development of service offers. This is a busy hospital environment open every day 365 days per year so flexibility is essential.

Sodexo provide a full range of both hard and soft facilities services across numerous NHS and PFI hospital contacts around the UK, these include catering, retail, domestics, portering, switchboard, helpdesk, estates and maintenance, reception, mailroom, security, couriers, car parking and waste management.

Embark on an exciting journey to make a real impact on the food and beverage experience at one of the UK's largest acute Trusts. Bring your passion for creating exceptional customer experiences, leading and engaging teams, and driving innovation to a dynamic and fast-paced environment.


Main Responsibilities 
What you’ll do:
  • Assist the Food Services Operations Manager to deliver budgeted profit and turnover for services and accounts.
  • Responsible for ensuring compliance of own team with all Company and Trust policies and procedures whilst proactively responding to prevent and deal with issues of non-conformance.
  • Responsible for compliance on food and H&S legislation, ensuring effective communications with the local EHO and taking all necessary actions within area of responsibility.  
  • Responsible for financial management of the allocated budget for area ensuring that stock levels, wastage and labour are effectively managed. 
  • Ensure achievement of high levels of client and service user satisfaction and monitor these on regular basis. 
  • Responsible for the recruitment and management of direct reports. 
For a full list of responsibilities please view the attached job description

Ideal Candidate
What you bring:
Essential
  • Proven experience of managing a diverse workforce within a multi-service environment
  • Previous experience working in a customer facing role.
  • Previous experience of working within a retail/sales environment with proven record of managing to budget requirements.
  • Ability to communicate effectively with patients, visitors, colleagues, clients
  • Ability to work independently, flexibly and professionally – dealing with stressful and changeable situations
  • Ability to adhere to instructions, standards and procedures.
  • Ability to build relationships and show respect for other people
  • Positive attitude and enthusiasm
  • Ability to work as part of a team
  • Excellent customer service skills
  • Excellent literacy and numerical skills
 
Desirable
  • NVQ Healthcare support services, BICSc, CPSS
  • Qualification in Food Safety and Hygiene standards, and Health & Safety
  • HND in Hotel, Catering or Institutional Management
  • Previous experience working in a healthcare environment
  • Experience of working within a unionised environment
  • Experience in the training and development of staff
  • Experience of collaborative working within a joint hard and soft FM environment
 
Ready to be part of something greater? Apply today!
Salary £36,000pa - £42,000pa + excellent benefits
Frequency Annual
Job Reference SDX/TP/RF010140/HC
Contract Type Permanent – Full Time
Closing Date 09 November, 2023
Job Category Retail
Business Unit UK Healthcare
Location Manchester , United Kingdom
Posted on 22 September, 2023

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