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Retail Manager - Healthcare

Job Introduction

An excellent opportunity has become available for an experienced Retail Operations Manager to join our Healthcare segment at Birmingham Children’s Hospital.  In this role you will be responsible for the overall management and efficient operation of the Retail services to include the Comfort Kitchen Restaurant, Costa Coffee, Conservatory Cafe, Waterfall House Café, Hospitality services & Vending. This is a busy hospital environment where you will be faced with daily staffing challenges; you will manage up to 15, so reacting to events in a timely manner using your excellent communication skills will be the key to your success. You will thrive on a challenge ensuring all retail sales are maximised. You will action issues raised by internal and external audits within a fixed timeframe and comply with Health & Safety and Food Safety legislation. This role will suit someone who is highly adaptable and comfortable with working in a changing and evolving environment.  

Sodexo Healthcare is a leading provider of services to the NHS and private healthcare organisations in England. We provide quality of life services that improve patient and staff experience, raise standards and deliver financial benefits to our clients. We help to enhance the patient environment (including patient dining, cleaning/housekeeping, retail services), provide clinical support (equipment sterilisation) and manage technical estates teams (estates management, asset management, land maintenance and energy management). 

Role Responsibility

  • Ensure that all retail sales are maximised and that accurate monthly stocks are carried out to company standards and that the budgeted margin is achieved.   

  • Ensure that all retail outlets are fully stocked daily; ensure that the quality of food is in line with the standards expected, and that the outlets are complying with the company audit requirements.    

  • Be responsible for customer care within the retail outlets, monitor customer feedback and respond to any customer complaints in a timely manner.  

  • Ensure rosters are in place to adequately cover all retail outlets, and that all hours are within the agreed budget.    

  • Ensure that all staff under your control are dressed in the correct uniform & name badge.  

  • Ensure staff are actively cross & upselling and have a good knowledge of allergens.     

  • Maintain Kronos time management system, uploading the weekly roster, recording holidays and resolving any exceptions on a daily basis 

  • Maintain the Safeguard manual, ensuring that all relevant paper work is completed with regard to Food Safety/Health & Safety, and that all staff comply with the legislation.    

  • Carry out yearly PDR’s for all staff under remit.  

  • Oversee completion of return to work interviews, arrange and complete sickness reviews once triggered.  

  • Ensure all that staff are given the appropriate induction and that training needs are identified with an appropriate plan implemented.   

  • Ensure all monthly curriculum training is completed in a timely manner and that Health & Safety & Food Safety competency checks are carried out annually.  

  • Ensure that the retail is banked daily and that all staff fully comply with the company’s cash handling procedures, ensuring that any variances are investigated in a timely fashion.  

  • Be responsible for ensuring all hospitality requests are delivered correctly and that all charges are passed to the Trust to pay with the appropriate budget codes.       

  • Actively promote and demonstrate CARES values and Focus on Five ensure regular Team Huddles are carried out on a regular basis.  

  • To effectively manage and develop, undertake appropriate training and staff development.  

  • Responsible for applying all company policies and procedures including people management  


The Ideal Candidate

  • Experience of managing catering operations  

  • Ability to be an effective team player.  

  • Excellent interpersonal skills with the ability to relate at all levels within the Trust, service users etc.  

  • Good standard of literacy and numeracy.  

  • Strong interpersonal skills and ability to communicate effectively with customers, clients and staff at all levels.  

  • Good time management and organisational skills.  

  • Ability to monitor, lead and develop a team of people increasing individual effectiveness through leadership, motivation, communication, coaching and training.  

  • Financial awareness & understanding in managing budgets.  

  • Understanding of relevant Health and Safety, Employment and other legislative requirements.  

  • Self-motivated.  

  • IOSH Working Safely Certificate   

  • Food Safety Level 3 Qualification.   

  • Flexible approach to role.  

  • Good level of computer skills including Microsoft word and Excel. 

Package Description

To £28,000  + great benefits 

Location: Birmingham Children's Hospital, Birmingham, B4  


Work Pattern – 40hrs pw Monday to Friday, flexibility essential  

We also offer Sodexo Discounts site promoting discounted mobile phone tariffs, savings across restaurant chains and days out, where you and your family can save money on everything from your weekly food shop to the latest cinema blockbuster and much more! 

About the Company

In the UK and Ireland, Sodexo employs around 30,000 people, and partners with clients in many sectors across business and industry; schools and universities; sports and leisure; energy and resources; government and agencies; healthcare; justice and defence.

Sodexo’s connected; people-centric approach brings together a diverse range of expertise. The breadth of services it offers ranges from food and hospitality; cleaning; reception; concierge (Circles); security; property management and technical services through to data driven workplace strategy and design (Wx); employee engagement and recognition services (Sodexo Engage) and personal home services through Prestige Nursing + Care and the Good Care Group.  

Vital Spaces is Sodexo’s value proposition that puts people at the heart of everything we do, bringing together services and solutions and focusing on the productivity and wellbeing of people wherever they are.

Sodexo is committed to being an inclusive employer; we welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. 

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process.



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