Retail Assistant

Job Introduction

RETAIL ASSISTANT

Location: RAF Odiham, Hook, Hampshire

Rate of Pay: £12.21 per hour + Sodexo Benefits

Shift Pattern: Monday – Thursday 5.00pm – 11.00pm

About the Role

We are looking for an enthusiastic and reliable Retail Assistant / General Assistant to join our dynamic team. This is an exciting opportunity for someone who takes pride in delivering excellent customer service, maintaining high standards of cleanliness, and ensuring a smooth and efficient operation within our kitchen and front-of-house areas.

You’ll play a vital role in supporting daily service—whether it’s preparing and serving food and drinks, maintaining hygiene standards, or assisting with deliveries and stock rotation.

Key Responsibilities

Maintain full knowledge of all areas and duties within your role.
Complete all required documentation accurately and promptly.
Ensure all kitchen and service areas are kept clean and tidy, following the ‘clean as you go’ policy.
Assist with deliveries, including checking, storing, and rotating stock to ensure no out-of-date items remain on shelves.
Work effectively both independently and as part of a team, adapting to the needs of the business.
Comply with all stock, key, and building security procedures.
Take care of all resources, including equipment, materials, uniform, and PPE—reporting faults or losses promptly.
Adhere to health and safety and food hygiene standards at all times.
Participate in team meetings, briefings, and performance reviews to support your ongoing professional development.
Provide exceptional customer service when preparing and serving food, making coffee, pulling pints, handling cash, and ensuring all guests have a positive experience.
Undertake any other reasonable duties as required by management.

Person Specification

Customer Focus: Proven track record of delivering excellent customer service.
Health & Safety Awareness: Basic understanding of health, safety, and hygiene standards.
Attention to Detail: Ability to maintain high standards of cleanliness and presentation.
Communication Skills: Strong verbal and written communication skills.
Teamwork: A positive, flexible, and proactive attitude with the ability to work well under pressure.

What We Offer

A supportive and friendly working environment.
Ongoing training and opportunities for professional development.
Staff discounts and benefits (where applicable).
On-the-job training with experienced professionals
Career development opportunities within Sodexo
A friendly and supportive work environment
Wellbeing Support – Unlimited online resources, a free health app with 24/7 virtual GP, and an Employee Assistance Programme.
Financial Benefits – Discounts for you and your family, salary finance support, retirement plan, and a death-in-service benefit.
Career Growth – Apprenticeships, learning tools, and development opportunities.
Work Perks – Cycle to Work Scheme, volunteering opportunities, flexible work, full training, and a protective uniform.

If you’re passionate about great service, teamwork, and keeping things running smoothly behind the scenes, we’d love to hear from you.

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Salary	£12.21 per hour plus Sodexo Benefits
Frequency	Hourly
Job Reference	SDX/TP/1169817/150384
Contract Type	Permanent
Closing Date	21 November, 2025
Job Category	Retail
Business Unit	UK Government - Frontline
Location	Hook, Hampshire, United Kingdom
No. of positions	1
Posted on	07 November, 2025

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