Resident Assistant

Job Introduction

As an Resident Assistant at Sodexo in Avery Hill Campus - London, you will provide a warm welcome and make that all-important first impression to our students and visitors. This is your chance to show your 5-star customer service skills and make a meaningful impact with a great team. Join Sodexo and be part of something greater. You belong in a team where you can act with purpose and thrive in your own way.  

What you’ll do: 

• Handling enquiries via telephone, email, social media, and computer aided facilities management platforms and face to face.
• Issue and control of resident, contractor and staff keys
• To complete administration tasks on the University’s Accommodation system, which includes tasks such as checking students in and out, running reports and applying charges to student accounts
• Input maintenance requests into an electronic QFM system following relevant guidelines, training and policies. To monitor jobs and follow up on those that haven’t been completed.
• Support in the delivery of customer viewings as required as well as during open days to support the client and maximise occupancy across the accommodation estate
• Ensure accurate information is always available to other staff throughout the accommodation estate.
• Provide pre arrival communication and information to ensure that the students have all they need to transition from home to University life.
• To enhance the student experience by creating a fun environment in which to live and learn, this includes arranging and hosting regular events throughout the year and working with the halls life team to support on any initiatives, events and campaigns.
• To share engaging content via various platforms such as social media, newsletters, e mails
• To complete flat and room inspections, end of tenancy departure checks, pre arrival room and flat checks using an online Inventory system.
• Work with the cleaning team to provide accurate information
• To complete student welfare checks as requested
• To respond to and take ownership in the first stages of any breach of tenancy agreements
• To provide emergency response for buildings during office hours, and whilst extremely rare, this may require out of hours support in extreme emergencies
• To take pride and ownership in the presentation of their sites and support the Manager in resolutions of audit actions. 
• Adhere to all relevant Health and Safety Policies, challenge any unsafe behaviour and report any dangers, near misses or hazards you encounter.

What you bring:  

• Ability to prioritise own workload with minimal supervision and use of own initiative
• Ability to work quickly and calmly, especially under pressure and in emergency situations
• Experience of Data Protection, and handling sensitive issues in an appropriate manner
• Be a team worker with a flexible approach, to include the ability to request and offer support to other team members as required, including liaison with line manager
• Possess good communication skills, both verbal and written, including accurate spelling and grammar and the ability to give explanations clearly
• Have an excellent understanding of customer care,
• Experience of working with, and the ability to empathise with people from a diverse range of backgrounds, cultures and religions
• Experience of using databases, spread sheets, social media and other computer-based applications including Microsoft Office
• Flexible attitude to working, including willingness to work overtime, such as open days, arrival weekend, unsocial hours and other weekends as required all year round.    

What we offer:  

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering mental health and wellbeing support.
• Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
• Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services.
• The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.
• Money Insights and financial benefits via the Salary Finance Platform.
• Save for your future by becoming a member of the Sodexo Retirement Plan
• A death in Service benefit for colleagues who pass away whilst employed by Sodexo
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including apprenticeships and a variety of learning and development tools.
• Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
• Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities.
• Flexible and dynamic work environment  
• Competitive compensation  
• Full training and full protective uniform supplied  

Ready to be part of something greater? Apply today!  

Sodexo and our Clients are committed to safeguarding and promoting the welfare of children. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (UK) and / or Disclosure Scotland (Scotland)

*Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications

Package Description

• Resident Assistant 
• £12.40 Per Hour
• 40 hours per week
• Monday to Friday - 08:30 - 17:00
• Requires Some weekend work throughout the year especially during summer school on arrival & departure week

About the Company

About Sodexo 

At Sodexo, our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services. 

• We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Working Parents, Sodexo Disability, So together, generations and origins. We have also launched Be Heard which is an employee network designed to bring black colleagues together (virtually) to bring about positive change.
• We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.
• We’re a ‘ban the box’ employer, which means we don’t ask people to disclose their convictions unless the role needs a security check. 
• We recognise the potential of people with convictions in the job market. Helping those with a criminal history securing employment is not only critically important for the individuals themselves but can also be hugely beneficial for wider society. Offering second chances can be an effective investment in local communities and a great solution for local skills and labour market needs. 

Click here to read more about what we do to promote an inclusive culture.