Registered Manager

Job Introduction

We have an exciting opportunity for a registered manager to join us at Oxford Aunts. Your work here will be meaningful.  You’ll be enabling our clients to continue living in the place they love most - their own homes.  And whilst you’re ensuring our clients get the best possible care, we’ll support you to develop in your role as registered manager, providing you with excellent training, mentoring, coaching and lots of support.  

Based in our new office in Eynsham, you’ll be working alongside the head of Oxford Aunts and the wider senior leadership team to ensure we continue to deliver the very best care for our clients and support for our carers.  You will be accountable for successful delivery against all key performance indicators and objectives directly associated with the operational function of the organisation. Through effective management of resources and monitoring of performance, this role ensures high quality home care delivery. 

Our benefits:

• Great opportunity to shape our future homecare services

• We’ve got great brand history and have been delivering care in Oxford and surrounding areas since 1967.  

• Our innovative technology for record keeping and medication management means you can focus on what you do best - supporting our carers and clients

• We offer lots of autonomy where you can plan and manage your own diary

• You’ll have support from a great team who were finalists for team support expertise at the home care awards 2022

• Access free, confidential advice and support through our Employer Assistance Programme

Role Responsibility

About the role:

This is an exciting and varied role where the work you do will have a direct impact on the lives of the people we support.  Your role will include but not be limited to the following areas:

Regulation and Compliance

• Work closely with all stakeholders to maintain the CQC ‘Good’ rating with a desire to achieve ‘Outstanding’ in at least 2 key areas;

• Liaise as appropriate with our regulator, the CQC; notifications completed accurately and in a timely fashion; response to inspector enquiries on specific cases are handled promptly and professionally;

• Maintain and review as appropriate all care related policies;

Operational responsibilities

• Regular review of the service and operational functions in the context of business growth and service development making recommendations for succession planning and role review;

• Act as a point of escalation for all serious incidents, complaints and grievances, ensuring all key stakeholders are involved and swift resolution is achieved;

• Delivery of basic HR processes escalating to senior management as appropriate and consulting with HR advice where necessary;

• Take part in the business on call service ensuring a robust 24 hour, 7 day a week coverage with the operational team sharing out the responsibility;

• Provide information, advice and support to client’s families

Budgets and Cost Control

• Work closely with the Head of Oxford Aunts in the management of cost control for the Operational team and carer travel expenses;

• Analyse and track client and carer churn; weekly reporting on rag rating for clients;

Quality Assurance

• Review QA reports and audit 

• Work closely with the Head of Oxford Aunts on operational health and safety matters;

• Monitor and report on compliance of the Operational teams to the Quality and Governance Frameworks ensuring data integrity across operations;

The Ideal Candidate

About you:

It’s essential you have previous experience of leading teams in the care sector.  You may already be working as a Senior Care Manager or Registered Manager, but if you’re as passionate about quality care as we are, this is a great opportunity to apply your excellent communication and relationship building skills in a business that genuinely makes a difference.  

You must have strong planning, organisation and prioritisation skills as well as assertiveness, compassion and empathy.  It’s also important that you hold an NVQ level 4 in health and social care or equivalent.  Due to a need for visiting clients in remote areas, you will need to be a driver with your own transport.

About the Company

In the UK and Ireland, Sodexo employs around 30,000 people, and partners with clients in many sectors across business and industry; schools and universities; sports and leisure; energy and resources; government and agencies; healthcare; justice and defence.

Sodexo’s connected; people-centric approach brings together a diverse range of expertise. The breadth of services it offers ranges from food and hospitality; cleaning; reception; concierge (Circles); security; property management and technical services through to data driven workplace strategy and design (Wx); employee engagement and recognition services (Sodexo Engage) and personal home services through Prestige Nursing + Care and the Good Care Group.

Vital Spaces is Sodexo’s value proposition that puts people at the heart of everything we do, bringing together services and solutions and focusing on the productivity and wellbeing of people wherever they are.

Sodexo is committed to being an inclusive employer; we welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process