Regional Workplace Manager

Job Introduction

Are you a resourceful Facilities Management professional with experience leading teams in a regional multi-site corporate setting? Do you have great people skills, great attention to detail  and ability to build successful long-term client relationships through excellent service delivery?

We are looking for a Regional Workplace Manger to look after Northern region of a prestigious corporate client account. You would be based preferably based in the Newcastle office and you will be highly mobile to ensure good coverage of the other sites within your remit (Birmingham, Carlisle, Chester, Edinburgh, Glasgow, Isle of Man, Leicester, Liverpool, Shipley, Manchester & Shipley).

You will be accountable for the site level service delivery of the sites within your patch. You will work collaboratively with others and be accountable for the overall IFM service delivery (Hard & Soft services including Catering), team performance, safety and compliance of all Sodexo employees and our clients.

As Workplace Manager you will lead continuous growth, improvement, innovation activity and be highly proactive. You will have fantastic client relationship skills as well as a track record in managing high performing teams within a multi-site IFM portfolio.

Please note a credit check will be carried out as mandatory requirement.

Role Responsibility

• To be accountable for day to day management of the onsite client and Sodexo IFM service delivery in line with the agreed SLAs and contractual requirements 
• Act as the primary representative of Sodexo within the defined operating area by the effective management of all direct reports to ensure business deadlines and KPIs targets are achieved
• Ensure that Health and Safety is given the number one priority by delivering all Safeguard administration in advance of and during logistical operations and lead to maintain a positive safety culture amongst all Sodexo site-based employees 
• Manage delivery through service teams whilst promoting an ethos of team work to instil a culture of continuous improvement and service excellence.
• Performance monitoring and management of delivery of SLA’s via Sodexo Service Partner 
• Ensure adequate control and monitoring is applied to all finance activities undertaken to maximize the profit ability of the contract and manage costs effectively
• To own the end to end customer experience of the site’s users within area of responsibility 
• Provide direction and expertise to the operating area by promoting Sodexo and account strategies and best business practices in order to uphold the company mission and values
• Ensure that the sites are statutory, mandatory and contractually compliant, including site specific Health and Safety and welfare policies at all times for services delivered within scope, and robust and rigorous means of recording this are maintained and regularly reviewed, gaps identified and escalated to resolution
• Foster long term profitable relationships with client that add value and are based on mutual trust and partnership model to maintain existing business and identify new business opportunities 
• Drive innovation and continuous improvement of people, systems and processes
• Support the Account Director in the development of business strategy in line with current and emerging client needs
• Work in partnership with Account management team to deliver value adding services to the Client Organisation
• Interface and collaborate with service operations and transversal functions and subject matter experts to ensure value for money is achieved through robust management of suppliers and measurement of performance 

The Ideal Candidate

Essential

• Highly professional, proactive and driven operational manager with track record in managing teams in a high class, blue-chip environment multi-site IFM service portfolio
• Excellent customer service, stakeholder management skills and people skills.
• Relationship builder and experience in working in a matrix delivery environment
• IT literate and financially astute
• Management knowledge of Health & Safety and Food safety
• Able to demonstrate attention to detail and adherence to standards 
• Approach problems analytically, develop opportunities and implement innovative solutions 
• Adaptable, resilient and forward thinking

Desirable

• Proven experience of developing profitable relationships 
• Track record in managing teams in a high class, blue-chip environment multi-site IFM service portfolio covering Hard, Soft and Catering Services   
• NEBOSH general certificate
• Corporate member of relevant professional institution

About the Company

In the UK and Ireland, Sodexo employs around 30,000 people, and partners with clients in many sectors across business and industry; schools and universities; sports and leisure; energy and resources; government and agencies; healthcare; justice and defence.

Sodexo’s connected; people-centric approach brings together a diverse range of expertise. The breadth of services it offers ranges from food and hospitality; cleaning; reception; concierge (Circles); security; property management and technical services through to data driven workplace strategy and design (Wx); employee engagement and recognition services (Sodexo Engage) and personal home services through Prestige Nursing + Care and the Good Care Group.  

Vital Spaces is Sodexo’s value proposition that puts people at the heart of everything we do, bringing together services and solutions and focusing on the productivity and wellbeing of people wherever they are.

Sodexo is committed to being an inclusive employer; we welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. 

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process