Regional Service Manager

Job Introduction

Sodexo have a fantastic opportunity for a Regional Service Manager to join our team, covering the North East area.

Reporting to our Regional Business Manager, the Regional Service Manager will be responsible for day to day management across the sites within the North East region, ensuring they are delivering against the contractual agreement. Managing and Training an assigned group of direct reports will also be required. In this role you will be managing soft services on multiple sites.

Please note, due to insurance requirements, only candidates holding full driving license for 2 years and over 25 years old will be considered.

The ideal candidate should have previous leadership skills within an operational management role. This role will also require fantastic people skills, working knowledge of the Microsoft suite and excellent prioritisation skills.  

Our wealth of experience partnering Government Agencies means we are able to transfer best practices from the corporate sector to create better working environments in the public sector. We bring services that increase employee engagement, wellbeing and productivity to the public sector to help support government to deliver on its promised outcomes while reducing costs. Our goal is to improve service outcomes and reduce overall costs to the taxpayer. Join Sodexo and be part of something greater. You belong in a team where you can act with purpose and thrive in your own way.

For more information on Sodexo Careers please visit Sodexo Careers.

Role Responsibility

• Full accountability of all designated sites including operational service delivery, financial management, client relationships, compliance and people management
• Have a strong understanding of all service offers contained within the client contract with a sound ability to draw upon Centres of Excellence where appropriate
• Effectively contribute to the business development pipeline through evaluation, review and recommendations for additional scope of work and services to the client
• Build a full understanding of contract scope and form (e.g. payment mechanisms, procedures and variation control) and their importance when managing a site and the services provided, including the ability to calculate the rewards and penalties of meeting or not meeting KPIs
• Ensure the contract operates within the commercial and legal terms and conditions of the contract and deliver to the SLA(s) and standards required
•  Ensure the contract is being delivered in a profitable way and manage costs for the client and Sodexo
•  Understand Sodexo contract compliance policies and procedures
• Develop strong working relationships with on-site customer(s)/client(s) and Agents and operate proactively in line with the Clients for Life Philosophy to enhance client retention and customer satisfaction, gain referrals for new business and attract new clients and customers
• Utilise the Web of Influence to develop relationships with multiple tiers within the client organisation
• Carry out regular contract performance review meetings with the client.

Please see attached job description for further information regarding the role requirements

The Ideal Candidate

• Experienced in using Microsoft Office
• Previous experience of operational management in a similar environment
• People management experience
• Ability to interpret and utilise financial and commercial information
• Able to demonstrate working knowledge of word, Excel and Outlook
• Good numerical, interpersonal and communication skills, must be able to demonstrate effective verbal and written communication
• Manage multiple workloads and shifting priorities
• Self-motivated and able to work on own initiative within a team environment.

• IOSH managing safely Qualification
• Experience of managing conflicting expectations of the client and consumer within one business area.

Package Description

Up to £27,600 plus benefits 

Home based

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer:

• Flexible and dynamic work environment
• Competitive compensation
• Access to ongoing training and development programs
• Countless opportunities to grow within the company
• Full training and full protective uniform supplied
• Health and wellbeing incentives
• Training and development opportunities
• Reward and Recognition schemes
• Flexible working considered
• Volunteering days
• Cycle to work scheme
• Life Assurance

We're all about building a workplace for the future, we believe in equal opportunities, and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be natural, and be the best versions of themselves. We recognise that we’re on a journey with regards to diversity and inclusion and would therefore welcome applications for candidates from underrepresented backgrounds.

All offers are subject to full security clearance checks

Ready to be part of something greater? Apply today!

About the Company

At Sodexo, our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.