Receptionist

Job Introduction

To provide a professional & courteous service from the reception desk for BAE staff based at Portsdown Technology Park including their clients & customers.

Role Responsibility

•   Accountabilities or “What you have to do”
• It is expected that the job holder will communicate well with all BAE staff and their visitors and demonstrate a helpful attitude at all times.
• A professional attitude must be displayed at all times and this includes wearing appropriate dress and being well presented.
• The attendance and receipt of any job-related training and any other reasonable duties that are required by the business. Training may involve travelling to venues based off site.
• It is expected the job holder will report to the supervisor/manager should any problems arise that requires their assistance.  As the supervisor/manager are based off site you can do this via telephone or email.
• Although your contracted hours will be from 12:30 – 17:30 5hrs it will be a requirement to provide cover during periods of holidays and sickness – which would increase your hours during such times.
• It is a necessity that you are flexible with your times as when the client has a VIP visit they may require you to work extended hours – you would be given notice of such times.
• To fulfil any reasonable management request from Sodexo line manager.
• To report immediately any incidents of accident, fire, theft, loss, damage, or other irregularities and take such action as may be appropriate or possible.
• Booking in visitors prior to arrival on site, so that the security officers on site are able to issue visitor passes upon their arrival.
• Assist with the reservation and management of conference rooms.
• Ensure that the reception always remains clean, tidy, litter free and that any discrepancies are reported to the appropriate person in a timely manner. 
• Receiving letters and packages from Royal Mail, couriers etc.  Sorting accordingly and contacting the recipient when necessary and arranging for the collection or safe storage of the items.
• Answering all incoming and outgoing calls on the switchboard and directing them to the right person.
• Update and maintain the switchboard directory with correct information.
• To take messages and pass on where and when necessary, for other Sodexo staff members.
• Complete any SHE reporting as instructed.
•  Personal mobile phones must be switched off or kept on silent during working hours.

The Ideal Candidate

Essential

• A pleasant, friendly and polite telephone manner
• Good communications skills
• High levels of appearance and personal hygiene 
• Basic skills in Microsoft Office software
• A minimum of a basic qualification in Literacy & Numeracy
• Be able to work in a team and alone when necessary
• Flexibility  with working hours
• Full security clearance will be required prior to starting (this will include DBS disclosure certificate)

Desirable

• Training will be given if necessary
• Previous experience, but not necessary, as full training will be given
• Experience in operating a switchboard, but full training will be given

About the Company

In the UK and Ireland, Sodexo employs around 30,000 people, and partners with clients in many sectors across business and industry; schools and universities; sports and leisure; energy and resources; government and agencies; healthcare; justice and defence.

Sodexo’s connected; people-centric approach brings together a diverse range of expertise. The breadth of services it offers ranges from food and hospitality; cleaning; reception; concierge (Circles); security; property management and technical services through to data driven workplace strategy and design (Wx); employee engagement and recognition services (Sodexo Engage) and personal home services through Prestige Nursing + Care and the Good Care Group.

Vital Spaces is Sodexo’s value proposition that puts people at the heart of everything we do, bringing together services and solutions and focusing on the productivity and wellbeing of people wherever they are.

Sodexo is committed to being an inclusive employer; we welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process