Receptionist Customer Experience Conceirge
Job Introduction
Reception Customer Experience Concierge
Location: Guildford, GU2 7YP
Type: Full-time | Permanent
Salary: £14.43 per hour
Hours: 16h per week / Monday and Friday
Security Clearance Required: BPSS + DBS, RTW, MOD
Are you passionate about creating exceptionalfront-of-house experiences? Do you thrive in a dynamic, customer-focusedenvironment? Join us as a Reception Concierge and be the welcoming face ofexcellence for our high-profile client in Guildford.
The Role
As a Reception Customer Experience Concierge, you’lldeliver best-in-class front-of-house services for staff, guests, andcontractors. You’ll be responsible for ensuring smooth daily operations, fromwelcoming visitors to coordinating meeting room logistics, supportingfacilities services, and enhancing overall customer satisfaction.
What You’ll Do
- Provide exceptional customer service to internal teams and external visitors.
- Manage reception duties, meeting room bookings, courier services, post handling, and visitor management.
- Maintain the front-of-house environment — tidy, welcoming, and professional.
- Support soft services coordination, including catering, stationery, coffee points, and contractor escorting.
- Assist in event management and floor operations.
- Ensure compliance with health and safety, hygiene, fire safety, and building security standards.
About You
We’re looking forsomeone with:
- Previous experience in customer-facing or front-of-house roles (1 year+).
- Excellent communication, interpersonal, and organisational skills.
- A polished and professional appearance.
- Ability to work on your own initiative while contributing to a wider team.
- Competence with Microsoft Office and general IT systems.
- Security clearance eligibility (BPSS, DBS, MOD checks required).
- A valid SIA License (essential).
- First Aid qualification (desirable).
Why Join Us?
- Be part of a respected team that delivers a seamless corporate experience.
- Enjoy a varied role that keeps you engaged and customer-focused.
- Work with a leading services provider at a prestigious location.
- Opportunities to support wider events and business operations.
Working Environment
- Average 50 daily visitors and 200 site staff.
- Based on-site at a secure, professional business location in Guildford.
- Reporting to the General Services Manager and working closely with the Account Manager.
Interested? Apply now and make every first impressioncount.
Contact: [Insert your application portal or HR email]
Attached documents
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