Reception FM Support
Job Introduction
Undertaking all tasks within the Reception/FM area supporting the day to day soft services business Working as one team to deliver operational service excellence to all users of the facility to the standard required by the Diageo client and Sodexo
Role Responsibility
- Day to day running of Reception/FM Area supporting all administration to include
- Singing in all guests, locating and contacting their Diageo host for collection
- Recording all visitors movements in line with the Company procedure
- To provide impeccable Reception and switchboard services with the flexibility and attitude to adapt to the needs of the business
- Ensure all visitors are issued with Visitors ID badge and returned before leaving site
- To ensure all visitors feel welcome and where necessary introduce guests to amenities
- 5 Star Customer service
- Management of sign in/out procedures for all site staff
- Checking the “Spacewell” booking system for meeting room upkeep, set ups and support
- General inquires - recording on the helpdesk system for problem assistance on hard services
- Full understanding of the scope of the Reception area and the wider FM provision
- Deliver a consistent high level of customer service to all building users
- Dealing direct with facility users and resolving any issues efficiently
- Assisting and being part of the efficient operation of an IFM team by providing internal cover in other departments, taking initiative in colleagues absence from work and covering when required
- Observe H&S guidelines at all times, ensuring use of safety signage
- Comply with all Company and Client policies and procedures, statutory regulations relating to your work place, this will include but not limited to; fire, health and safety, hygiene, working safely & CoSHH. Ensure the safety and security of company and client property
- Report all incidents of accidents to your line manager, taking appropriate action where possible
- Report all complaints and compliments to your line manager, taking action where appropriate
The Ideal Candidate
Essential
- Reception Front of House experience
- Experience of working in multi tasking environment
- Able to communicate on all levels
- 5 star customer service skills
- Presentable and personable
- Knowledge of H&S - Corporate Business Process
- IT literate
Desirable
- Previous experience of working in a similar service environment via a multi-skilled workforce to blue chip organisations or within prestige environments with a strong focus on customer service
- Relevant training, qualifications and experience to deliver services in line with legislative and statutory requirements (where relevant) and industry best practice
Package Description
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We are looking for a Reception / Helpdesk Services Support to provide world class guest experience to all stakeholders in our clients’ business, including visitors, clients, community members and internal stakeholders. Main assignments are:
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About the Company
In the UK and Ireland, Sodexo employs some 36,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the energy, corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.
At Sodexo we are committed to a leading role in promoting equality opportunities and valuing diversity and inclusion. We seek to create a work environment based on mutual respect for all individuals, building a culture that appreciates and values the experiences and skills brought by each person to benefit our organisation and work hard to ensure that all people, whatever their race, colour, sex, gender identity disability, nationality, national or ethnic origin, religion or belief, marital/partnership or family status, sexual orientation, age, social class, educational background, employment status, working pattern, are welcome to and included within our organisation.
We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.
We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process.
